MPS Americas continues to grow each year and needs to focus managing our supplies fulfillment partners and supply chain.
This individual is expected to act as a team or project leader providing direction to the team members and activities, facilitating information validation, team decision making process and using collaboration and change management to drive initiatives and alignment with internal partners across the NA region.
The role is responsible to identify plans to drive improvements in the operation, processes and procedures partnering with country leads and CM.
The individual will take their relationship; negotiating and data analysis skills to meet our customer commitments while improving margins.
Key Skills and Expectations :
Leadership : Highly motivated self-starter. Ability to drive projects and tasks to completion. Able to drive changes in the organization and overcome significant obstacles to achieve final results.
Analytical and driver : Use analytical abilities to identify key issues and then target specific change in the organization.
Ability to concisely present finding to management stakeholder and to peers. Curiosity always looking for discrepancies to understand what has changed and how the organization should respond.
Project / program management : Use clearly articulated value propositions to influence change. Consistent communication with appropriate stakeholders throughout the project lifecycle
Business Acumen : Knowledge of the Americas Managed Services business
Communication and Partnership : Strong communication at all levels to facilitate alignment and forward progress. Work across regions / geographies teams to develop and / or implement new / enhanced processes and solutions.
Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.
Drive customer satisfaction (sNPS) and operational business controls on a consistent basis.
Conducts and reviews highly complex operational analysis.
Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer / partner requirements.
Represents the customer / partner needs and provides business requirements to projects of moderate to high complexity.
Prepares and runs operational performance reviews with the customer / partner and supports improvement plans.
Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
Proactively communicates operational process changes to customers / partners and internal clients; supports the implementation phase.
Support his team with questions about policies, processes and tools
Monitor and manage the overall quality delivered from the team.
Qualifications and Requirements
Excellent communication skills (e.g. written, verbal, presentation); mastery in English.
Developing leadership, consulting, negotiation and influence skills, and experience taking escalations is highly desirable.
Solid understanding of core HP businesses and the revenue cycle.
Superior research and analytical skills.
Good knowledge of Microsoft Office tools, Advance Excel.
Demonstrated project management skills, at list in basic level such as planning, execution and implementation. Experience executing projects highly desirable.
Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer / partner requirements.
Proven ability to establish and maintain good relationships with external customers / partners on peer level and one level above
Basic financial and business acumen.
Ability to identify and implement customer-specific process improvements.
LEAN Six Sigma certification / studies desirable
Education and Experience Required :
First-level university degree or equivalent experience; may have advanced university degree.
Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
Typically 1-2 years of experience supporting large accounts.
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