Senior Program Manager, Customer Success Systems - Opportunity for Working Remotely
Heredia, CR
hace 2 días
source : DirectEmployers Association

Our Company VMware is a global leader in cloud infrastructure and business mobility. Built on VMware's industry-leading virtualization technology, our solutions deliver a brave new model of IT that is fluid, instant and more secure.

Customers can innovate faster by rapidly developing, automatically delivering, and more safely consuming any application.

Our Organization Are you ready to help transform an organization? So are we! Come join VMware's rapidly expanding Customer Success Operations team as we pave the way for the even more customer-centric, cloud-ready, software-as-a-service company.

  • By developing scalable Customer Success best practices via standardized frameworks and processes and operationalizing them using Gainsight with integrations to multiple other internal systems and databases, we help enable a diverse group of Customer Success practitioners to deliver prescriptive, predictive, and proactive customer engagements;
  • all aimed at driving customer value, customer health and consumption. Job Description The Customer Success Systems Senior Program Manager is a key role to enable the successful operationalization of both our Essential Customer Success processes as well as priority Franchise business needs.

    You will engage with the stakeholders and CS Ops team members across all CS Systems workstreams to provide overall program management, logistics and leadership including : organize and manage sprint logistics, communications, confluence page, oversight of enablement and change management processes, sprint metrics & reporting, cross-workstream prioritization and alignment etc.

    Responsibilities + Schedule sprint logistics calls (, Commit lock call, Sprint retro, UAT walkthrough etc).+ Manage confluence page.

  • Create User communications (change management & enablement documentation).+ Draft Exec stakeholder updates.+ Run sprint calls as needed : sprint & cross-prioritization, weekly cross-program interlock etc.
  • Manage transition of employees as needed.+ Drive a consistent and predictable delivery methodology driving a great stakeholder experience.
  • Required Qualifications + Strong communications, time planning and priority management.+ Stakeholder management.+ Needs advanced program management skills.

  • Detail oriented.+ MS office & confluence expert.+ Jira & Automation of reports. Our Employees At its best, VMware is a place, where we are valued for the complete people we are, where extraordinary progress is achieved for ourselves, our teams, our company, our customers, and our communities - and where even more progress is desired and expected.
  • VMware is a powerful platform for all of who we are - individual, colleague, pioneer, citizen - a place where empowerment, accountability, and responsibility become the traits of ownership, and where each of us can own our future and achieve success through our own actions, on our terms.

    Category : Business Strategy and Operations Subcategory : Business Operations Analyst Experience : Business Leadership Full Time / Part Time : Full Time Posted Date : 2021-08-31VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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