TransPerfect Is More Than Just a Job
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.
Locations : INTL-San Jose
Position summary :
Under the direction of the Training Manager, the trainer participates in the design and development of all training programs and materials, the delivery of training, and the reinforcement of policies and procedures.
The trainer will create assessments and quality processes as they relate to training and will work closely with other team members to develop effective lesson plans and innovative training tools to ensure all training objectives are met.
The trainer provides the instruction necessary to create an engaging, supportive and effective learning environment to successfully transition trainees to employees.
This is an entry level position and requires the candidate first complete training and learn the work as an over the phone interpreter.
Develop state-of-the-art training curricula to produce exceptional call-center based employees
Deliver all necessary training at both on-site and remote locations, ensuring that an optimal learning environment is created, trainees are highly motivated, and all learning objectives are consistently met
Track trainee performance and modify training strategies using a range of learning tools, methodologies and practices to ensure optimal outcomes for each training class
Create training bulletins, memos and newsletters to help develop desired knowledge and skills and reinforce performance objectives for all staff
Become familiar with the knowledge, skills and abilities necessary to effectively perform the job tasks of an Over-the-
Phone Interpreter and Customer Service Agent
Exhibit complete familiarity with company policies and procedures
Work with other members of the TTQ department to ensure all testing, training and quality monitoring activities work harmoniously
Work to expand knowledge of, and stay current with the interpreting profession
Maintain professional standards and ethical practices inherent to the position.
Represent the company as a voice of quality at educational events and elsewhere as needed
Perform other duties as assigned
Essential skills and experience required :
Bilingual candidate with professional speaking, listening, and reading proficiency
Associate’s degree and 3 months to 1 year of adult training or teaching experience
Excellent verbal and written communication skills
Strong computer literacy skills; proficiency in MS Office products : Word, PowerPoint, Excel
6 months of OPI experience
Valued but not required skills and experience :
Degree in interpretation / translation, adult education, or a closely related field preferred
Familiarity with current adult training theory, best practices and technologies
The ability to train and work with individuals who speak English as a second language
Experience using technology as an integral training tool
Ability to meet all deadlines and effectively multi-task
Exceptional organizational skills and the ability to be self-directed
Physical demands and work environment : The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions :
While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls;
reach with hands and arms; talk and hear. Employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Finally, the employee generally works in an indoor office environment; working hours beyond the normal workweek may be required.