Lifecycle Services Certification Administrator
emerson
Escazú, San José, Costa Rica
hace 6 días

Duties and Responsibilities

Include the following but are not limited to :

  • Entering / updating data from the local service organizations globally into the certification tracking database in the Global Learning Center (GLC) and the External Global Learning Center (xGLC), including Course completion information Work requirements Issue certificates Certify / recertify the local service engineers / specialists
  • Assign local service specialists / engineers to requested certification paths / learning plans.
  • Create / Run / Update / Publish certification reports
  • Update any report documentation
  • Assist the local offices with any questions or issues they may have
  • Identify when there is an and escalate as needed
  • Access Dell TechDirect to validate completion of required training
  • Modify certification paths / add new certification paths to the GLC and xGLC
  • Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and / or Experience

  • Bachelor’s degree with 1-2 years of experience
  • Requirements

  • MS Office proficiency, specifically with Excel
  • Minimum 1-2 years of Data Analyst, Business Intelligence, or equivalent experience in business reporting and analytics
  • Minimum 1 year of experience working with Power BI Desktop
  • Good verbal and written communication skills (English)
  • Other Requirements

  • Positive attitude toward work activities
  • Good customer relations
  • Detail oriented
  • Very organized and systematic

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