Night Shift Supervisor (Contrato por tiempo determinado)
JLL
Heredia, CRI
hace 6 horas

Job Title :

Night Shift supervisor

Direct Reports : Technician

Reports to :

Facilities Operation Manager

Job Purpose :

Night Shift Supervisor manages the day-to-day client activities for the assigned facilities and is the on-site key point of contact for key stakeholders and / or client.

The role assumes overall responsibility for site maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and service desk.

Key Responsibilities and Accountabilities :

These responsibilities and accountabilities ensure compliance with approved SOPs for each service provided. If CE member identifies discrepancies between SOP implementation and coherent applicability, must escalate issue to update or implement local variances in SOP.

Volume 1 : Account Management

SOWs associated

Responsibilities and accountabilities

Financial Management

Work in collaboration and alignment with the IFM Finance Regional team to :

  • Accountable to manage all expenses to conclusion and are supported by a Purchase Order.
  • Ensure invoices are correctly prepared by vendors and submitted on time.
  • Innovation, Benchmarking, & Cost Savings

  • Develop, seek approvals, and implement plans for continuous service or process improvement, cost reduction and efficiency.
  • Benchmark practices with other JLL accounts and propose improvements if applicable.
  • Environmental Sustainability

  • Work in coordination with Operations Team to identify and implement opportunities to reduce carbon footprint on their sites.
  • Volume 3 : Facilities Management

    SOW associated

    Responsibilities and accountabilities

    Asset Management & Capital Planning

    Work in alignment with the IFM Regional Operations and Finance teams to :

  • Develop a priority-based plan for 5 to 10 years, following capital renewal program, to document existing building deficiencies, conditions and replacement costs (Lifecycle Renewal Program).
  • The plan should cover the entire office space infrastructure, including mechanical, electric equipment, and interior architectural finishes.

  • Update plan annually summarizing long and short-term replacement and renewal requirements.
  • Systems Operation & Maintenance

  • Work in coordination with Operations Manager to define and implement the annual maintenance plan.
  • Ensure maintenance records and all equipment operations and maintenance manuals are kept.
  • Business Critical

  • Implement a program plan to effectively maintain site level, business critical infrastructure in accordance with governing regulatory, Original Equipment Manufacturer (OEM), and industry accepted standards.
  • Ensure that business operations suffer no controllable interruptions by utilizing a MOP process.
  • Work Order Management

  • Execute routine walkthroughs and assessments, proactive work order entry, execution timeliness and follow up.
  • Guarantee services requested by occupants and visitors are provided, complying with the response times defined on the Response Priority Matrix.
  • Evaluate service response time and analyze occupants’ service request trends and suggestions. All metrics related to FSC need to be complied.
  • Respond to unsatisfactory comments from the requester by escalating this information to the designated contact and follow the continuous improvement processes.
  • Volume 5 : Project Management

    Volume 6 : Security, Fire Life & Safety and EH&S

    SOW associated

    Responsibilities and accountabilities

    Fire Life Safety

    Work with Operations Supervisor to :

  • Ensure all Fire & Life Safety systems and equipment of the office interior function in compliance with local regulations.
  • Guarantee Building safety inspection is performed and completed (Hazard assessment and Safety inspection).
  • Report for awareness and ensure corrective actions are executed.
  • Coordinate relationship with Landlords and external agencies regarding life & safety as required.
  • Environmental Health and Safety Management

  • Attain zero preventable incidents.
  • Provide the proper level of qualified staff and vendors in EH&S.
  • JLL People Management

    Responsibilities and accountabilities

    Performance Management

  • Complete each phase of the JLL cycle performance evaluation of direct reports.
  • Talent Program

  • Responsible of execution and compliance of development plans to direct reports.,
  • Ensure talent profiles from direct reports are delivered and updated in an annual basis.
  • Responsible to develop and deliver the evaluation of soft skills (Learning Agility Sustained Performance process).
  • Ensure to provide coaching, 1 : 1s and managing complex conversations. Align with RFM for guidance.
  • Others

  • Responsible to keep teams aligned with IFM strategy and regional programs.
  • Responsible for developing and motivate team members to improve performance and satisfaction.
  • Participate actively in every process or program related to people management.
  • Requirements

    Academic Background :

    Bachelor’s degree in Engineering, Mechanical, Electrical. Industrial Maintenance, Electromechanical

    Experience :

    1 to 2 years’ experience in facilities,

    Desirable : experience working in technology industry,

    Technical Skills :

  • Knowledge of vendor management for specialized services.
  • Understanding basic technical aspects of property (Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system).
  • Basic budget management and financial analysis skills.
  • Knowledge of local occupational health and safety requirements.
  • Desirable : Knowledge in Project Management.

    Languages :

    Spanish, and strong English or Bilingual.

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