Process Lead- Costa Rica - Unilever
Infosys BPM
San José
hace 5 días

Job Description

Team Lead San Jose, Costa Rica

  • In the role of Team Lead, you will be responsible for working as an expert for the project team to different stakeholders;
  • ensures process compliances, resolution of escalations; track and report project status regularly; contribute to process improvements with the objective to sustain delivery predictability and meet client and internal commitments within the guidelines, policies and norms of Infosys

    In this role you will be responsible for client and team interactions, transition activities, floor operations, quality and process compliance, knowledge management, internal / external audits and process compliance.

    Location for this position is San Jose, Costa Rica


  • High School Diploma or GED Equivalent
  • At least 4 years of experience in S&P area.
  • Preferred

    At least 4 year of experience in :

  • Service Level Agreements compliance
  • Management of the end to end Requisition to Purchase Order process (quoting, requisition, approval, purchase order release, follow up, delivery)
  • Supplier research and selection
  • Negotiation with suppliers
  • Savings delivering
  • Suppliers relationships development
  • Interaction with stakeholders : focused on customer service, deep understanding of their needs.
  • Ability to provide guidance to stakeholders and suppliers of procurement and policies processes
  • Excellent Communication oral and written skills (by phone, email or face to face)
  • Catalogs development
  • Work with Preferred suppliers
  • Records management : emails, supplier quotes, SOWs, etc.
  • Finance notions (general ledger, cost centers, commodity codes, etc.)
  • Required skills :

  • Analytical skills
  • Computer skills, experience working with electronic tools
  • Organized and proactive
  • Trouble Solving ownership
  • Teamwork abilities
  • Reporting abilities
  • Highest degree of ethic and integrity
  • English is a plus.
  • About Us

    Infosys BPM, the business process management subsidiary of Infosys (NYSE : INFY), provides end-to-end transformative services for its clients across the globe.

    The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.

    Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

    Infosys BPM has 32 delivery centers in 16 countries spread across 6 continents, with more than 38000 employees from over 80 nationalities, as of Nov 2019.

    The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others.

    Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years.

    The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.

    The company’s senior leaders contribute widely to industry forums asBPM strategists.

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