Manager, IT Reporting & Measurement
Heredia, Heredia, CR
hace 4 días

Who we Want :

Assertive communicator . Ensures team communicates effectively with managers to execute programs, policies, and procedures to drive an engaged and performing organizational culture.

Effectively facilitate discussions with and deliver communications to large groups of people.

Leader. Provide overall management and leadership to team of HR professionals.

Problem Solver. Analyzes root causes of work environment issues; manages interventions and solutions in collaboration and cooperation with key stakeholders.

Demonstrated conflict resolution skills.

Consultant. Strong facilitation, consulting, relationship-building, influence, negotiation skills, and project management skills.

Analytically driven and oriented. Demonstrated business and analytical ability with a proven ability to build relationships and influence different groups.

Job Description

The Manager, IT Reporting & Measurement is responsible for the planning, execution and delivery of all operational reporting and measurement initiatives serving internal IT customers.

This role will contribute direct input towards the technical requirements, design / architecture, and implementation methodologies required to deliver solutions in accordance with enterprise strategies, while ultimately driving quality deliverables that satisfy operational needs.

This role will partner closely with various cross-functional IT stakeholders to drive operational excellence and enterprise growth strategies through data driven outcomes.

What you will do :

Engage with IT stakeholders across IT Leadership, Governance, Global Application Services, Infrastructure & Operations, Service Delivery, and Business Partnership to define technical strategies to deliver in-scope reporting solutions

Manage requirement definition, delivery estimation and planning associated with the demand intake process for reporting requests

Define and execute technical design strategies for delivering reporting & measurement solutions that scale, with focus on information architecture, data governance and tool / system selection

  • Manage all phases and methodologies associated with the lifecycle for solution delivery - including discovery, design, development, testing, deployment, and training;
  • maintain inputs and status associated with project planning

    Perform various roles to help maintain and sustain in-use solutions as needed - including data quality monitoring, technical performance, user access management, technical upgrades & maintenance, and continuous improvement

    Partner with a team of technical leads, shared service resources, and contractors in support of executing reporting and measurement solutions, including data access and integration requests

    Identify and evangelize process and technology improvement opportunities across the domain that deliver cost savings / avoidance opportunity, support enterprise data & reporting strategies, and improve user experiences

    Deliver performance metrics to the IT organization at various levels, including Strategic (ITLT), tactical (Directors) and operational (Service Leads) leveraging any automated and / or manual means as needed

    Monitor, analyze, and report on trends that yield continuous improvement opportunities; lead periodic strategic and functional reviews that highlight opportunity areas

    Contribute towards the development and delivery of training / communication materials associated with reporting and measurement processes and solutions

    Manage key data lifecycle processes, including receipt, audit, historical data management / archiving and master data quality management.

    What you need :

    Bachelor’s degree in Finance or General Business (or equivalent) required; MBA / master’s degree a plus

    Minimum 2-3 years of professional experience in a reporting delivery, solution architecture, or IT strategy / governance capacity

    Proven experience in managing reporting solutions including technical data architecture, enterprise platform management, product / SDLC management

    Experience with PowerBI, ServiceNow, Azure / Cloud environments, SAP / Coupa, Oracle mandatory

    Experience of leading cross-functional teams including setting direction, developing talent, and delivering results

    Proficiency in Microsoft Excel and / or other information management systems required

    Extensive knowledge of IT Governance, Service Management, Portfolio Management, and Enterprise Architecture subject matter required

    Strong attention to detail and organization skills required

    Ability to multi-task with frequently changing priorities

    Excellent communication skills required

    Physical & mental requirements :

    Excellent verbal and written communication skills

    Ability to set direction and deliver in the face of ambiguity and complexity

    Self-motivated and proactive with a strong desire to succeed

    Performs well under high-pressure environments with firm deadlines

    Must be able to draw conclusions from differing inputs

    Strong customer focus to define and meet expectations

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