Who we Want :
Assertive communicator . Ensures team communicates effectively with managers to execute programs, policies, and procedures to drive an engaged and performing organizational culture.
Effectively facilitate discussions with and deliver communications to large groups of people.
Leader. Provide overall management and leadership to team of HR professionals.
Problem Solver. Analyzes root causes of work environment issues; manages interventions and solutions in collaboration and cooperation with key stakeholders.
Demonstrated conflict resolution skills.
Consultant. Strong facilitation, consulting, relationship-building, influence, negotiation skills, and project management skills.
Analytically driven and oriented. Demonstrated business and analytical ability with a proven ability to build relationships and influence different groups.
The Manager, IT Reporting & Measurement is responsible for the planning, execution and delivery of all operational reporting and measurement initiatives serving internal IT customers.
This role will contribute direct input towards the technical requirements, design / architecture, and implementation methodologies required to deliver solutions in accordance with enterprise strategies, while ultimately driving quality deliverables that satisfy operational needs.
This role will partner closely with various cross-functional IT stakeholders to drive operational excellence and enterprise growth strategies through data driven outcomes.
What you will do :
Engage with IT stakeholders across IT Leadership, Governance, Global Application Services, Infrastructure & Operations, Service Delivery, and Business Partnership to define technical strategies to deliver in-scope reporting solutions
Manage requirement definition, delivery estimation and planning associated with the demand intake process for reporting requests
Define and execute technical design strategies for delivering reporting & measurement solutions that scale, with focus on information architecture, data governance and tool / system selection
maintain inputs and status associated with project planning
Perform various roles to help maintain and sustain in-use solutions as needed - including data quality monitoring, technical performance, user access management, technical upgrades & maintenance, and continuous improvement
Partner with a team of technical leads, shared service resources, and contractors in support of executing reporting and measurement solutions, including data access and integration requests
Identify and evangelize process and technology improvement opportunities across the domain that deliver cost savings / avoidance opportunity, support enterprise data & reporting strategies, and improve user experiences
Deliver performance metrics to the IT organization at various levels, including Strategic (ITLT), tactical (Directors) and operational (Service Leads) leveraging any automated and / or manual means as needed
Monitor, analyze, and report on trends that yield continuous improvement opportunities; lead periodic strategic and functional reviews that highlight opportunity areas
Contribute towards the development and delivery of training / communication materials associated with reporting and measurement processes and solutions
Manage key data lifecycle processes, including receipt, audit, historical data management / archiving and master data quality management.
What you need :
Bachelor’s degree in Finance or General Business (or equivalent) required; MBA / master’s degree a plus
Minimum 2-3 years of professional experience in a reporting delivery, solution architecture, or IT strategy / governance capacity
Proven experience in managing reporting solutions including technical data architecture, enterprise platform management, product / SDLC management
Experience with PowerBI, ServiceNow, Azure / Cloud environments, SAP / Coupa, Oracle mandatory
Experience of leading cross-functional teams including setting direction, developing talent, and delivering results
Proficiency in Microsoft Excel and / or other information management systems required
Extensive knowledge of IT Governance, Service Management, Portfolio Management, and Enterprise Architecture subject matter required
Strong attention to detail and organization skills required
Ability to multi-task with frequently changing priorities
Excellent communication skills required
Physical & mental requirements :
Excellent verbal and written communication skills
Ability to set direction and deliver in the face of ambiguity and complexity
Self-motivated and proactive with a strong desire to succeed
Performs well under high-pressure environments with firm deadlines
Must be able to draw conclusions from differing inputs
Strong customer focus to define and meet expectations