Trainer - Lexmark CMS
Tech Data Corporation
San Jose, Costa Rica
hace 4 días

Who we are :

Tech Data, a Fortune 100 company and has been named one Fortune's "World's Most Admired Companies" for 10 consecutive years!

The Tech Data difference is in our people. Tech Data is proud to be recognized in the community as a leader in the promotion and practice of diversity and inclusion.

We believe the innovation and success of our organization comes from embracing our differences.

Develops and delivers designated training programs for Tech Data sales personnel. Assesses, recommends, develops and / or sources needed training courses, materials, and activities.

Provides one-on-one and group coaching of sales personnel to achieve assigned quotas by demonstrating mastery in the areas of (but not limited to) account management, account development, negotiation and objection handling, business partner special pricing programs, time management and effective outbound campaigns.

Effectively identifies individual coaching needs and develops and implements coaching plans.

Essential Duties & Responsibilities Required :

Employee instruction :

Provides classroom, one-on-one, and on the job training and instruction to new and existing employees on technical and non-technical subjects.

Makes any necessary changes / additions to software applications training as necessary

Program Development / Implementation :

Develops and / or sources specialized training programs as needed.

  • Performs ongoing review and updating of existing designated training programs and materials
  • Program Evaluation :

    Evaluates the effectiveness of programs delivered through various established measurement methods such as surveys, training skills attainment and management development

    Continuously assesses, through personal observation and established reporting, the coaching needs of the division

    Develops and implements coaching plans for all level of sales personnel

    Assists in the development, communication and measurement of divisional performance expectations including, but not limited to, assigned quotas, call coaching and call handling

    Identifies and coaches best practices to a consistent performance level in the areas of time management, account management and planning, call planning, call coaching and order management

    Through one-on-ones and group trainings, ensures sales staff is thoroughly knowledgeable of vendor special pricing programs and are able to effectively identify when and how to apply these programs

    Coaches to a consistent performance level the usage of the

    Sales Portal, daily team huddles, and team development plans

    Acts as the single point of accountability for the management of coaching programs and divisional training initiatives

    Actively participates in continuous process improvement activities

    Performs other additional duties as assigned.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Able to analyze and resolve complex issues and problems in a sound and timely fashion.

    Able to constructively work under stress and pressure when faced with high workloads and deadlines.

    Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.

    Able to display assertiveness and a high level of self-confidence.

    Able to express ideas clearly and convey necessary information.

    Able to facilitate group interactions.

    Able to negotiate skillfully, promote / sell ideas persuasively, and close transactions with mutually beneficial results.

    Able to serve as a resource to others in the resolution of complex problems and issues.

    Able to supervise, train, and evaluate the performance of subordinates.

    Able to think strategically and tactically.

    Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.

    Knowledge and / or expertise in related area of responsibility.

    Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

    Possesses strong organizational and time management skills, driving tasks to completion.

    Able to build solid, effective working relationships with others.

    Able to coach others in the development of their skills.

    Minimum Educational / Experience Requirements :

  • Internal 4 year college degree from a regionally accredited university plus 1 year relevant experience, or; 2 years college completed at a regionally accredited university (48 credit hours) plus 2 years relevant experience, or;
  • 4 or more years relevant experience

    External 4 year college degree from a regionally accredited university, or 2 years college completed at a regionally accredited university (48 credit hours) plus 4 years relevant experience, or 8 or more years relevant experience

    Language : 100% proficiency in English

    Additional Education / Previous Experience Recommendations :

    Previous sales training experience strongly preferred

    Instructional design experience preferred

    Working Conditions :

  • Professional, office environment.
  • Cultural Competency Requirements :

  • Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
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