the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Aruba is redefining the IT EDGE . Creating new customer experiences by building intelligent spaces and digital workspaces.

We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

Responsibilities :

Leverage domain expertise to analyze customer networks that utilize various technologies and solutions

Work on complex problems requiring in-depth fault analysis and troubleshooting.

Replicate customer topologies in lab

Develop & deliver solutions to resolve customer issues

Provide guidance, mentoring to junior team members

Participate in solutions for the internal knowledge base and serviceability reviews

Required Qualifications :

7-10 years of experience as Customer Support (L3 escalation role), configuration and troubleshooting Network Management Suites / Network Access Control technologies for multi-vendor data networks

Expert knowledge and protocol level understanding of IP networking, Switching technologies VLAN, STP (all types), LACP, Virtual switching Aruba VSX or Cisco VSS / VSP or equivalent, spine-leaf architecture

Expert level knowledge of IP routing & protocols - RIP, OSPF, BGP, policy-based routing, Multicast

Packet level understanding of ARP, DHCP, UDP, TCP, ICMP, SNMP with expert level experience in packet / protocol analysis

Proficient in Datacenter architectures : Spine / Leaf, VXLAN, BGP EVPN, MPLS, etc

Expert working knowledge if virtualization solutions like VMware ESXi, vSphere

Experienced with system administration / operation, performance analysis, Linux shell, and Windows Active Directory

Intermediate level knowledge and experience with Container Technologies (Kubernetes, Docker, Grafana, Kibana, Humio)

Industry certification CCNA / CCNP is required, CCIE / CWNP preferred

Experience with design and implementation of Aruba Networks products and solutions. ACMP, ACMX, ACDX, ACCX, ACSA, ACSP certification is an added bonus

Preferred Qualifications :

Intermediate level programming and automation experience (Python, Javascript, C++, C#, Ruby, PHP)

Intermediate level knowledge of Linux, Bash, REST APIs

Working knowledge of JSON, YAML data formats used for log management

Working knowledge of network automation & analysis tools Ansible, StackStorm, Grafana, Humio