Credentialing Analyst
Thomson Reuters
Lagunilla de Heredia, Costa Rica
hace 12 días

A successful credentialing analyst is highly detailed and excited about innovation. This team member is critical to supporting our clients who wish to access Westlaw Public Records and CLEAR products content.

The credentialing analyst is accountable to completing credentialing activities and determining the appropriate level of access to the restricted content.

The ideal team member can execute regulated process, yet is comfortable looking for ways to make partnership with other areas of the business simpler so we can move faster toward our company’s growth goals while delivering a positive experience for our customers.

This means identifying common delays in the process and digging in to find out the root cause of those delays, to then offer analysis-

based recommendations for process improvement and simplification.

  • Credential customers who are NTO and / or purchased People Map product following standard business processes.
  • Handle issuance of access categories in a timely manner.
  • Maintain standards of quality and productivity for all transactions as determined by area audit processes.
  • Act as a business resource to internal / external customers addressing routine and non-standard issues ensuring credentialing guidelines and business needs are met.
  • Initiate re-credentialing of customers as defined.
  • Participate in the quarterly reviewing of the Standard Operating Process (SOP).
  • Attend and apply ongoing training to further develop knowledge, skills and abilities.
  • Assist with projects as needed or assist on phones / orders as needed.
  • Generate and retrieve data for reporting purposes as requested.
  • The following skills are required for success in this role :

  • Strong English language skills, both written and verbal
  • Excellent attention to detail and organizational ability
  • Clear and effective communication skills focused on excellent customer service
  • Ability to meet deadlines under pressure
  • Strong IT skills (e.g. Microsoft Office, potential use of automation tools)
  • Keen interest in partnering and building relationships
  • Excited about innovation
  • The following experience is desirable but not essential for success in this role :

  • Prior experience in a customer service or order management role
  • Prior experience with SAP
  • Bachelor’s Degree in Accounting, Finance or related discipline
  • At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers.

    As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences.

    With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world.

    Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance -

    and their own. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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