Server Support Engineer II
Concentrix
Pavas, San Jose, Costa Rica
hace 9 días

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Key Duties and Responsibilities

  • Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to Operating Systems and non-OS vendor applications
  • Research, analyze and resolve problems effectively to meet established performance metrics for Windows, VMware, Nutanix and other datacenter platforms
  • Maintain documented procedures for infrastructure as well as change management documentation
  • Collaborate with team members and other technical staff to develop, design, implement, and continuously improve systems
  • Qualifications and Experience Required

    Associates Degree or equivalent from a 3-year college or technical school or equivalent experience and / or training.

  • MCSE
  • VMware or similar certification(s)
  • ITIL
  • Other technical certification.
  • Min 10 years of Server Support Experience
  • Excellent communication skills.
  • Should be able to plan and execute new implementations with documentations
  • Senior Server Administrator with strong knowledge on Components like MS-Azure, Office 365, AD, DNS, DHCP, WSUS, WDS and others
  • Maintain Documentation and Change Management
  • Hands on with miscellaneous system admin duties.
  • Remote Datacenter Administration
  • Planning, Implementation, Management and Troubleshooting
  • Knowledge on Disaster Recovery Planning.
  • Reporting, Documentation, SOP Preparation.
  • Virtualization : VMware ESXi 6.0, AWS and Hyper-V Servers
  • Scripting PowerShell, Script, BAT and other
  • Know on SAN and Storage related platform and technology
  • Mandatory Skills

  • Active Directory, DNS, DHCPDomain upgrade, domain migration, configuring and troubleshooting domain trust, replicationsActive directory : configured and maintained Active directory, DNS, DHCP and Group PolicyHardware : Installed, Configured, maintained and troubleshoot server hardware from any one vendor (IBM, HP, UCS, Nutanix and Dell Hardware)Clustering and Redundancy for DNS and DHCPServer OS 2008 / 2012 / 2016Scripting Powershell, VBscript, batch scriptingWSUS administration and Patch management.
  • DatacenterServer mounting and installation for Rack and Blade ServersKnowledge on Raid Group 1 / 10 / 5 / 6Knowledge on datacenter maintenance checklist and DCIM tools like Device42Remote Administration using iLO or similar tools.
  • Able to understand and analyze logs and provide appropriate solution.Knowledge of Physical server installation Rack and BladesKnowledge of Internet ProxyPatch Management with WSUS and SCCM, OS Deployment on servers.

  • Vmware / Hyper-vPerform VM vMotion, Storage vMotion, Add / Remove Memory or any other Hardware resources on the VMInstalling or upgrading Vmtools, upgrade hardware version on the VMTaking, Deleting and reverting snapshots of the VMAdding ESX host to maintenance during any scheduled activitiesPerform other day to day operations on VMware infrastructureInstallation and configuration of new Datacenter in VmwareAdd Storage to VMware SAN, iSCSI and NFSCreating Hyper-
  • cluster with shared diskUpgrade Vmware hosts.

  • Citrix Xenapp
  • Cloud Server Azure, Softlayer, IBM, etc
  • Netapp Storage
  • Brocade / Fiber Cable
  • Nutanix
  • Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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