Sales Insights Analyst - Remote
TTEC
Heredia, Costa Rica, CR
hace 5 días

Sales Insights Analyst - Remote

TTEC Digital is hiring a Sales Insights Analyst reporting directly into the Director of Sales Insights and will partner with senior leaders to support the overall success and growth of TTEC Digital.

What you will be doing

In this role you will be responsible for working with members of the sales teams including sales leaders to create reports, dashboards and other analytical insights on sales pipeline and performance.

You will have the opportunity to serve as a Subject Matter Expert in the migration to the new CRM (MS Dynamics 365) and the deployment of the new CPQ solution.

  • Work with Sales teams to generate custom CRM reports and dashboards for weekly sales manager meetings and quarterly business reviews
  • Integrated and / or Multi-Practice Deal validation and tracking
  • Support Pipeline Readiness (launch readiness)
  • Manage tracking of special groups of opportunities
  • Sales Performance Reporting and Analytics including : Full Funnel Analytics (Sales) Marketing Analytics Win / Loss by Segment and Vertical Historical Analytics Strategic Planning Support Power Bi Dashboards Sales Activity Sales Productivity AdHoc Analyses
  • Participate in the implementation of a CPQ solution including : Configuration of pricing models, cost models, product catalogs, and other databases to support TTEC Digital products and services Development of End User Training guides Other System Administration functions as developed
  • Managing User Experience and Content in the Sales Operations SharePoint site
  • What skills you will bring :

  • Strong proficiency with CRM systems, data visualization / BI tools (e.g. Salesforce, Microsoft Dynamics 365, Microsoft Power BI).
  • Excellent written communication skills; primarily using MS Outlook email.
  • 2 years of experience in Sales Operations, CRM and Reporting
  • Strong knowledge of MS PowerPoint and MS Excel
  • Able to work well within a cross-functional team and ever-changing environment to achieve personal and department goals
  • Feels comfortable to communicate with different functions and colleagues based in a global, multi-site, and multi-cultural environment
  • General understanding of Enterprise Cx Solutions such as Cisco, Amazon Connect, and Genesys.
  • Personal : Strong interpersonal skills, high energy and enthusiasm, integrity and honesty, flexible, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize.
  • Operations : Ability to manage multiple projects, and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively.
  • Technical : Ability to understand and communicate technical concepts; proficient with Microsoft Excel, PowerPoint, SFDC, MS Dynamics 365, SharePoint, and Microsoft Power BI.
  • Who We Are :

    TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands.

    We deliver outcome-based customer engagement solutions through , our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and , our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

    Founded in 1982, our nearly 65,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

    We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

    Your role brings that principle to life.

    LI-REMOTE

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