Customer & Solution Program Manager
Heredia, CR
hace 6 días

Job Description

The Elevator Pitch : Why will you enjoy this new opportunity?

The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges.

Our success is based on getting a unified approach across sales, product management and engineering, while at the same time ensuring that this approach aligns with the needs of the customers (service providers) and the capabilities of our partners.

You will play a lead role in program managing various types of customer programs that will help drive the next generation business and technology transformation.

In your role, you will be required to engage cross functionally across key organizations of customer, VMware, and Partners.

Success in the Role : What are the performance outcomes over the first 6- months you will work toward completing?

  • Successfully complete multiple customer programs on time and help close deals
  • Ensure Customer is happy with the execution of the programs
  • Ensure feedback from the customer is delivered to the right teams within VMware and Partner organizations
  • What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

  • You will be responsible for program managing various types of customer programs such as Design Customer Programs, Demos, Proof-of-Concept and Network Trials.
  • As part of these programs, you will be responsible for working with various organizations within VMware, Partner and Customer organization to provide a more holistic program status.

  • You will be responsible for program managing our solution’ offering go-to-market process by working closing with the Solution Designing Team’ within VMware and the selected partners.
  • You will also be responsible for providing regular status updates on all customer programs to the Exec Leadership Team within VMWare.
  • You will be responsible for managing product gap issues with a short-term fix to ensure immediate success of these programs.
  • You will also be responsible for ensuring that the long-term solution for these product gaps is fixed as part of the future product releases.

  • You will be responsible for managing the programs using the customer programs framework. You will be responsible for enhancing the framework by providing valuable feedback based on the learning from the various programs.
  • What is the leadership like for this role? What is the structure and culture of the team like?

  • The leadership team is a firm believer of the Epic2 values of VMware.The VMware Epic2 values are Execution , Passion , Integrity , Customers and Community .
  • The leadership team encourages the Execute together as one VMware / one Team mindset.The leadership team encourages innovation and challenging the status quo’ with Passion .

    We build trust by doing what we say and build integrity’.We put our Customers’ first in everything we do and help them be successful.

    The leadership team believes strongly in giving back to the community’ and ensure that we balance our work with life and giving back to the community.

  • The leadership team believes in servant leadership’. They believe in ensuring that the team members can continue to excel in doing what they do by clearing any obstacles.
  • They believe in providing an opportunity for the team members to grow in their careers.

    Where is this role located?

  • Flexible - Remote within Costa Rica
  • What are the benefits and perks of working at VMware?

    You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting .

  • Employee Stock Purchase Plan
  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
  • Generous Time Off Programs
  • Unlimited technical and soft skills trainings
  • hours of paid time to volunteer in your community
  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
  • Wellness reimbursement and online fitness and wellbeing group classes
  • Category : Business Strategy and Operations

    Subcategory : Project Management

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2

    VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http : / /

    Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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