Senior Customer Success Engineer
Citrix Systems
San Francisco, Costa Rica
hace 1 día

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device.

Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device : YOU!

What we're looking for :

Position Summary

As a Senior Customer Success Engineer, you will provide our Citrix Cloud customers with implementation guidance, helping to accelerate on their cloud journey.

Our Customer Success team is responsible for the successful adoption of all our SaaS products, including Workspace, Apps and Desktops, Networking, Content & Collaboration, and Endpoint Management.

In this role, you will set customers on the right path for their solution implementations, and work with other Citrix teams as the Cloud technical expert.

Your responsibilities as a Customer Success Engineer will include :

  • Being the Citrix Subject Matter Expert supporting customer's adoption and implementation plans.
  • Accelerating the onboarding and transition to Citrix Cloud for Citrix Customers.
  • Driving the quickest possible time to value within subscription product entitlements.
  • Providing service expertise and working with internal cross-functional teams (Product Management, Engineering) influencing product roadmap and the customer vision into a finished implementation.
  • Delivering value to customers through the rapid execution of outcome-based engagements.
  • Communicating customer expansion opportunities or potential retention risks to the Customer Success Manager and account teams.
  • Job Requirements and Qualifications :

  • Bachelor’s degree in a technical domain, including but not limited to Computer Science, Engineering IT, or equivalent experience is required.
  • Mid-level knowledge in one or more cloud providers : Azure, AWS and Google Cloud Platform.
  • Familiar with Identity and Access Management (IAM) concepts in the SaaS space including SAML, OAuth and AzureAD.
  • Desired technical skills include Windows Server 2008R2, 2012R2, 2016, Hypervisors, Active Directory, Group Policy, PKI.
  • Ability to apply a thorough understanding of API security concepts such as OAuth 2.0, Basic Auth, Security Tokens, as well as PII data and authentication.
  • Mid-level knowledge of foundational networking concepts including but not limited to the OSI model, DNS, DHCP, Web Proxies and SSL VPNs.
  • Prior network architecture or engineering roles strongly preferred.

  • Possess a mid-level of specialized knowledge of Citrix products, including Virtual Apps and Desktops, Citrix ADC on-premises and cloud service product knowledge.
  • Ability to effectively deliver and execute technical projects across multiple simultaneous engagements in a customer-facing capacity with an excellent customer service attitude and professionalism.
  • Ability to drive the customer's SaaS technical lifecycle journey, providing technical guidance and expressing the value preposition of Citrix Saas products aligned with the customer's business objectives..
  • 2-5 years in a high-tech customer-facing role (Professional Services, engineering, systems administrator, sales engineering or consulting).
  • Preferred Skills or Certifications :

  • Networking CCNA or CCNP Certifications are a plus.
  • Citrix Virtualization and Networking certifications are a plus.
  • Intermediate Portuguese is a plus.
  • 2-5 years in a high-tech customer-facing role (Professional Services, engineering, systems administrator, sales engineering or consulting).
  • Azure, AWS or Google Cloud Certifications are a plus.
  • What you’re looking for :

    Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do including how we work.

    If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

    Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

    Functional Area :

    Customer Success Management

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