Mid-Market Account Manager, Frame.io
San Jose
hace 5 días

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

About Frame.io

Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world.

We’re maturing start-up inside one of the biggest software companies on the planet, Adobe. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

We’re in an exciting period of growth and are always seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work.

About the Role

As an Account Manager, you'll join our growing Account Management Team that owns, nurtures and grows our relationships with Enterprise Customers.

As part of this team, you'll be the face of Frame.io for your customers, ensuring that all aspects of their experience are seamless, that expectations are exceeded, and that touchpoints with the product and the greater Frame.io team are valuable.


1-2 years of relevant customer-facing experience preferably in a similar industry and / or at a SaaS company

Experience generating a pipeline, and qualifying and identifying expansion opportunities

Confidence and command in managing SaaS renewal sales cycles

Excellent listening skills and strong sense of customer empathy and curiosity

Strong written and verbal communication and comfort in presentation settings

Highly organized in approach to planning days, account books and sales tools

Experience in video creation or media technology workflows a plus; a passion for online video or video creation a must

If you’re familiar with Adobe Premiere or Final Cut Pro, this is ideal for you

Enthusiasm and drive to work in startup environment


Own the Frame.io Customer relationship and create an exceptional experience for new and existing Enterprise clients

Partnering with a Customer Success Manager to provide excellent onboarding experience to ensure new Enterprise Customers are set up for success

Build and grow excellent partnerships with Frame.io customers

Maintain an active pipeline of renewals and expansions to meet quota

Work collaboratively with broader sales and success teams to create account plans and execute growth strategy

Be the go-to resource for our clients as a source of objective industry insight


Competitive salary and equity

Paid parental leave for primary or secondary caregivers

Unlimited PTO and designated Volunteering paid time off

Yearly stipend for learning and development

Medical, Dental, Vision Insurance and OneMedical membership

Flexible Spending Account

1 paid company-wide holiday for each month in the calendar year

All-company week-long winter and summer breaks

Our Philosophy

Our philosophy is simple. At Frame.io, we believe that working with people of different backgrounds and perspectives allows us to elevate each other and helps us build a better product for our users.

We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment.

We base our employment decisions on the needs of our business, job requirements, and applicants' qualifications. In other words, we only care that you’re the best person for the job.

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