Digital Experience Specialist.
San Jose, Costa Rica
hace 6 días

CPX-Digital Experience Specialist

Who You Are

The Americas Digital Experience team is seeking a Digital Experience Specialist who will drive the renewal and growth for Cisco’s recurring revenue offerings in the Americas, including services, subscriptions, and software.

This will be accomplished through a digital hybrid support model where we passionately remove friction in the renewals and growth process by maximising real-time customer insights through coordinated inbound support and hyper-personalized communication, meeting customers and partners in the right channel at the right time!

What you’ll do :

  • Provide concierge level support to Cisco customers responding to a digital engagement
  • Remove customer problems during the renewal process!
  • Drive adoption and promote our digital self-service tools (, Community, CX Cloud)
  • Use customer and partner listening to collect business insights
  • Validate customer contacts
  • Digital intent follow-ups
  • Drive growth and upsell of Recurring Revenue
  • We are seeking high-energy and qualified candidates who possess the following skills and experience :

  • Bachelor’s degree in Business, Marketing, or a related field
  • Candidate must have 1+ years in customer support, renewals, or channel engagement
  • A background in renewals and knowledge of Cisco's services, tools, and route to market.
  • Must be proficient in Excel, Outlook and PowerPoint.
  • Familiarity with SFDC is a huge plus
  • Must be passionate about partners and consistently strive for best in class customer experience.
  • Who you’ll work with

    You will work cross functionally with Digital Experience Managers, Lifecycle Advantage Digital Partner Business Development Managers, Sales, channel partners, and CX Renewals.

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