Process Improvement Lead Analyst
Heredia, Costa Rica
hace 9 horas

Your role will be to partner with senior leaders across Citi to drive end-to-end process transformation, putting the customer at the center of the process and designing and enabling change to reinforce that position.

Through the application of Lean tools and techniques, you will identify major pain points, investigate their root causes and provide innovative solutions that transform the client experience.

Partnering with the Smart Automation Center, you will bring best-of-breed artificial intelligence and robotics solutions that augment processes improved through Lean methodologies.

You will become a trusted and independent advisor to the Business, upskilling and empowering our people to independently solve problems for the benefit of our clients.

Key Responsibilities :

  • Develop and manage relationships with senior stakeholders across FRSS
  • Partner with Global Process Leads and Function’s Senior Leaders to identify and structure strategic process improvement programs with a 12-
  • 18 month roadmap of projects to drive full-scale process transformation and process management competencies and maturity

  • Lead and drive complex, cross-functional Lean programs and training for business and functional partners, including : Scoping and planning the projects (deliverables, timelines, resourcing, etc.
  • Leading the project teams in identifying waste and pain-points in the process using Lean tools (including basic Process Mapping, VSM, SIPOC’s, Time and Motion studies, Benchmarking, etc.

    and presenting findings to Senior Leadership.Organizing and leading Kaizen workshops, guiding the project teams on executing Root Cause Analyses and identifying Action Plans for the elimination of Root Causes to solve various Business and Process issues that achieve project / program objectives.

    Developing To Be processes, documenting identified policy and procedure gaps and a plan to implement the future state.Partnering with Business and Finance to estimate calendarized benefits for inclusion into budget plans, and monitoring achievement of benefit targetsDelivering Lean training courses

  • Contribute as a subject matter expert to the buildout of our Lean digital training modules used by employees across the enterprise.
  • Partner with Global Process Leads to identify opportunities to apply automation solutions and build a book of work in line with priorities and the objectives of the Services Strategy : 2020.
  • In addition to being able to work with and influence Senior Management, this will require a commitment to staying up to date with which technologies are best suited to different use-

    cases and to translate those into business cases with a clear ROI.

  • Develop and deliver program reporting and senior stakeholder presentations.
  • Coach junior teammates and project resources to deliver against agreed timelines and objectives.
  • Other Responsibilities :

  • Lead the development and articulation of program progress, successes and challenges through various presentations, training and forums.
  • Key Cultural Fit :

  • You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up.
  • You have a passion for new tech, and are always on the lookout for what’s new.
  • You are naturally gifted at thinking of ways to do things better, faster, smarter.
  • You work well in high-pressure situations, and consistently deliver under tight time constraints while delighting your stakeholders.
  • You can work across boundaries to fill the gaps, and drive accountability for yourself and others.
  • Qualifications

  • Minimum of 10+ years of work experience with time spent applying Lean or Lean Six Sigma methodologies. Experience in management consulting and / or developing automation solutions for Operations and Services will be highly valued.
  • Strong data analytics capabilities, especially cost analysis and internal / external benchmarking.
  • Ability to influence and work effectively with Senior Managers and with large teams across countries, functions and businesses.
  • Understanding of the drivers of value, including the ability to size and prioritize large scale initiatives across Businesses and Functions.
  • Strong communication skills and the ability to structure logical analysis in presentations.
  • An in-depth understanding of Excel and PowerPoint.
  • An understanding of Citi's businesses, the major strategic issues and the Senior Management landscape would be beneficial.
  • An undergraduate degree and an MBA (desirable but not required) from a top tier institution.
  • PMP or Prince Certification is also desirable but is not required.
  • Highly motivated, organized and methodical.
  • Logical, analytic and rational thinker.
  • Demonstrated team player.
  • Educational Level : Bachelor's degree

    Bachelor's degree

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR

    Time Type : Full time

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

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