Your role will be to partner with senior leaders across Citi to drive end-to-end process transformation, putting the customer at the center of the process and designing and enabling change to reinforce that position.
Through the application of Lean tools and techniques, you will identify major pain points, investigate their root causes and provide innovative solutions that transform the client experience.
Partnering with the Smart Automation Center, you will bring best-of-breed artificial intelligence and robotics solutions that augment processes improved through Lean methodologies.
You will become a trusted and independent advisor to the Business, upskilling and empowering our people to independently solve problems for the benefit of our clients.
Key Responsibilities :
18 month roadmap of projects to drive full-scale process transformation and process management competencies and maturity
Leading the project teams in identifying waste and pain-points in the process using Lean tools (including basic Process Mapping, VSM, SIPOC’s, Time and Motion studies, Benchmarking, etc.
and presenting findings to Senior Leadership.Organizing and leading Kaizen workshops, guiding the project teams on executing Root Cause Analyses and identifying Action Plans for the elimination of Root Causes to solve various Business and Process issues that achieve project / program objectives.
Developing To Be processes, documenting identified policy and procedure gaps and a plan to implement the future state.Partnering with Business and Finance to estimate calendarized benefits for inclusion into budget plans, and monitoring achievement of benefit targetsDelivering Lean training courses
In addition to being able to work with and influence Senior Management, this will require a commitment to staying up to date with which technologies are best suited to different use-
cases and to translate those into business cases with a clear ROI.
Other Responsibilities :
Key Cultural Fit :
Educational Level : Bachelor's degree
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR
Time Type : Full time
Citi is an equal opportunity and affirmative action employer.
Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.
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