Endpoint Systems Security Engineer Senior
Experian Information Solutions, Inc
Heredia, Heredia, Costa Rica
hace 15 horas

Responsible for the deployment, ongoing effectiveness, and service delivery automation of controls and defenses to ensure effective security of company technology and information systems.

Implements processes and methods for monitoring health of security controls. Involved in evaluation within and outside the organization to ensure compliance with standards and currency with industry security best practices.

May participate in the evaluation and selection of security applications and systems. Makes recommendations and assists in the implementation of changes to work methods and procedures to make them more effective or to strengthen security measures.

May be internal or external client-focused and works in conjunction with a global security delivery team.

Duties and Responsibilities

  • Provide Level 1, 2 and Level 3 technical support to Experian clients, interacting with outsourced suppliers and vendors as needed
  • Resolve client incidents based on mutually agreed upon SLA, severity and priority
  • Meet or exceed SLA requirements of customers
  • Quickly reply to client specific queries regarding issues
  • Able to test and replicate issue with trace cause of the problem
  • Isolate client specific issues and server specific problems
  • Participate in team meetings
  • Participate in client meetings to advise where necessary
  • Maintain Issue and Incident Knowledgebase
  • Provide client specific application training where necessary
  • Generate quarterly health reviews and advise clients
  • Understanding of the CRM - Customer Relations Management industry a plus
  • Education and / or Work Experience Requirements

  • At least 5 years of experience in information security
  • Bachelor’s degree in Computer Science, related field or equivalent experience.
  • CISSP, CISM, or equivalent certification preferred.
  • Advanced knowledge of desktop and server security applications. Experience managing antimalware (signature, reputational, and behavioral / adaptive controls) across network, endpoint, distributed, and cloud workloads
  • Experience managing vendor relationships, including contract negotiation and support escalation. Self-Motivated, ability to engage with vendors to research and resolve security findings.
  • Current on industry best practices in assigned product area
  • Advanced problem solving and analytical skills (troubleshooting and diagnosis)
  • Advanced communication skills in working with regulators to responding to regulatory requests from Regulatory Examiners
  • Understanding of TCP / IP Networking including Windows / Linux system level network troubleshooting skills
  • Knowledge of various remote connection methods, RDP, Putty, Telnet, SSH, SFTP Understanding of ITIL support processes
  • Experience automating control testing, alerting, and remediation and with security orchestration and automation response services with endpoint and workload controls and fitness hardening a plus
  • Experience assessing processes and developing improved methods (through automation, tooling, or process improvements) to drive efficiency or effectiveness improvements
  • Personal Skills

  • Able to work independently and efficiently to meet deadlines
  • Maintain professional and cordial relationship with clients
  • Able to work with internal and external teams on a regular basis
  • Able to work in high pressure situations
  • Excellent communication (oral, written and electronic)
  • Willing to take ownership, good team player
  • Flexible attitude and availability to work outside regional working hours to support global business
  • Experian is anEqual Opportunity Employer. Anyone needing accommodation to complete theinterview process should notify the talent acquisition partner.

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