Amazon’s Disability and Leave Services (DLS) Team is seeking a Quality Auditor to contribute to the development and ongoing execution of our Quality Management System (QMS).
QMS will support our quality program across various leave of absence and accommodation events. The Quality Auditor role is an advocate for continuous learning.
This position will assist with driving operational excellence through a culture of continuous inspection in our processes and key business initiatives.
She / he will focus on raising the bar on our processes and tools by continuously evaluating our internal controls, consistency in standard work against established policy, plan, and practice.
As part of the Leave and Accommodation he / she will requires experience in leave of absence, disability, accommodations, return to work, workers’ compensation, benefits, and absence management functional areas.
The role serves as a subject matter expert in Leave and Accommodation program processes, policies, and standard work, along with system tools, resources, to understand use and compliance for service delivery to generate frustration-
free experience. The position may involve collaboration with peers, HR Operations, Risk management, other departments and resources across other global locations, to review current processes and technology.
Key Responsibilities :
Perform audits of internal administration against plan, policy, service level agreements, and any regulatory requirements.
Leverage internal tools and processes to track and report status to business partners and leaders. Share results of audits on regular basis as per established frequency and quality standards.
Close loop on audit observations. Take end-to-end ownership to collaborate with Operations to ensure identified issues are addressed and improvement has been sustained.
Maintain subject matter expertise specific to job function and general industry awareness.
Reporting of key trends, performing deep dive analysis and collaborating with global stakeholders to share critical insights for further action / analysis.
Identify root cause and areas of improvements in the process audited. Provides ideas for process improvements to enhance process efficiency, quality and customer experience.
Use critical thinking and demonstrate high ownership while reviewing processes and technology.
Ability to work successfully in a dynamic, ambiguous environment
Intermediate to advanced skill in Microsoft Word, Excel, PowerPoint.
Ability to apply critical thinking and problem solving skills.
Demonstrated follow up skills in a fast-paced environment.
Proven analytical and quantitative skills.
Demonstrated experience of creating and performing audits and outcome reports.
4+ years of relevant audit and / or operational experience.
Ability to analyze and identify patterns in large data sets.
Flexibility and Interest to do repetitive tasks.
Strong attention to details.
Bachelor’s degree from accredited university.
Experience with leave of absence or disability quality assurance
Strong written and verbal communication skills
Solid track record for delivery of high quality products
Excellent customer service and communication skills, both verbal and in writing
Strong time management and ownership of deliverables
Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.