Site Reliability Engineer Senior
Heredia, Heredia, Costa Rica
hace 3 días

Background :

Experian® Decision Analytics (DA) integrates predictive data and analytics into valuable business decisions that provide greater insight into decision performance and helps companies keep pace with changing business priorities.

By applying expert consulting, analytical tools, software and systems to convert data into valuable business decisions

Our expertise spans a variety of industries and we provide software to some of the world’s largest finance, telcos and other blue-chip companies.

The crown jewel in our software suite is PowerCurve which provides best-in-class decisioning applied across the whole customer life-cycle from customer acquisition to in-life and collections, as well as in fraud detection and identity resolution systems.

PowerCurve is able to execute on hosted and cloud platforms.

Decision Analytics has just laid the foundations to move from a collection of individual products towards a consolidated cloud-based platform delivering industry leading capabilities across data, analytics and decisioning, embedding latest technologies such as machine learning, Big Data and AI.

We have good momentum and our core product has trebled in revenues over the last 3 years and if we were a stand-alone business we would probably qualify as a unicorn.

As part of the next phase in our growth, we are looking to expand our Site Reliability Engineering team to offer round the global cover.

As an organisation we are fully convinced that everything should be automated and that software should run software and believe in the Site Reliability Engineering model.

We have established a platform using cutting edge technology, such as Kubernetes, containers, pipelines and monitoring. The candidate will be a forward-looking engineer with an understanding of how SRE will enable operations in the future.

You will have broad operations and automation interests and not shy away from the operational aspects of life and understand that the best way to build reliability is to break things often.

The ideal candidate will have experience of operations, a passion for automation and an interest in software development or they will have experience of software development, a passion for automation and an interest in operational excellence.

If you have incident manager skills and are able to manage rationally and calmly during a crisis that would be an added bonus.

There is an expectation to work occasional peak weekends as well as some on call requirements. This is the beginning of a growing team and we are looking for individuals to grow with it.

As a senior engineer we will be looking to you to role model behaviours as well as give technical leadership within the team.

Working Practices and Relationships :

  • Strong relationships with other members of the SRE team, primary based in Kuala Lumpur but also London, Arizona, Sofia
  • Working relationships with colleagues in other departments, third parties who support backing applications.
  • Collaborative relationships with developers, security and architects to influence them to build resilient, maintainable solutions
  • Proficiency in one programming or scripting language and willingness to apply software development best practices to an operational role
  • Job Responsibilities

    Primary Accountabilities : Uptime of Experian One Experian’s Cloud SaaS offering for Decision Analytics.

    Significant Demands :

    Monitoring and Alerting of our platform

    Responding to incidents and restoring service

    Gaining a good enough understanding of the systems to efficiently triage issues and find owners for problem resolution

    An ability to identify an issue or a manual process and ensure that they never occur again

    Incident management; able to co-ordinate others and be co-ordinated during service disruptions with a focus on restoring availability

    Ability to write complex queries using various tools

    Reviewing systems designs and implementations to identify resiliency, scalability and monitoring issues prior to implementation

    Strong Knowledge of Kubernetes, Infrastructure as Code, High availability principles.

    Excellent communication skills in English with colleagues across the globe.

    Candidate Profile

    Experience : 5+ years of experience in :

    Direct experience of supporting complex, highly scaled systems in production

    Linux knowledge, experience troubleshooting and predicting issues in advance

    Networking, troubleshooting and monitoring

    Cloud Native application designs for high performance, scalability and resilience

    Incident Management and co-ordination, Blameless PIRs

    Kubernetes, OpenShift, Splunk, Dynatrace, Thousand Eyes, ServiceNow, Jira, Jenkins, Python, Prometheus

    Java, Cassandra, Redis, RunDeck, MongoDB, Apigee, Okta, PostGres, AWS, Azure, GCP

    Infrastructure as Code, Git Ops

    Line management, coaching or mentoring.

    Key Behaviours :

    Excellent communication skills. Written and verbal fluency in English is required

    Highly organised and with a good attention to detail


    Working across boundaries - geographically, teams, language and cultural

    Curious and willing and able to learn new technologies and practices

    Cloud aware, you understand how cloud technologies differ from other technical approaches and are able to explain these to others.

    Lives and breathes availability and operational excellence in technology

    Proven previous job stability, including maintaining long-term work relationships with former employers

    Must be able to clear the company’s pre-employment screening

    Is this you?

  • You strive to remove repetitive tasks from your daily existence
  • You are a keen following of technology trends
  • You believe that software is to be used not to be admired.
  • You solve for the future as well as the immediate
  • You empower others to deliver
  • You develop trust, you make conflict constructive, create commitment, drive accountability and drive results
  • You are articulate, clear, concise, and you can tailor your approach to the audience
  • You can manage stakeholders at all levels and influence decision making
  • Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner.

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