Lead Content Developer
San Jose, CR
hace 6 días

Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences?

Do you have a proven track record of delivery high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining Amazon's Buyer, Seller, Compliance Risk (BSCR) Knowledge Management team as a Lead Content Developer.

This role is based in San Jose, Costa Rica.

The Role

As a Lead Content Developer, you will be responsible for developing standard operating procedure documents for TRMS investigators and email communications for Amazon's customers.

With the help of our style guide, you will document operational processes and create messaging for a global audience.

In this role, you will work with global stakeholders to understand the business priorities that drive the need for high-quality content.

It's important that you are self-motivated to look around corners for ways to improve the reader experience. BSCR is a fast-

paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape.

The Team

TRMS designs and builds the software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.

The BSCR Knowledge Management Buyer team updates, and manages content to support TRMS global operations. We use data to make decisions about our content, and we advocate for the investigator and buyer experience.

We measure success by having clear and simple content that answers readers' questions before they arise. The BSCR Knowledge Management team has offices in London (LHR), Seattle (SEA), Cork (ORK), San José (SJO) and Prague (PRG).

  • 3+ years experience managing content projects of medium or high complexity.
  • 1+ years experience with HTML, CSS and related web publishing technologies.
  • Mastery of verbal and written English communications.
  • Strong proofreading and content creation skills.
  • Strong content strategy and information architecture skills.
  • Demonstrated success at learning and explaining business processes.
  • Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment.
  • Ability to solve problems and work independently in ambiguous environments.
  • Good judgment and open communication.
  • Experience with, or exposure to Buyer Risk Investigations.
  • Bachelor’s degree in content development related fields.
  • Experience with content management systems.
  • Experience with SharePoint.
  • Experience with Git.
  • Experience with localization processes.
  • Experience working in a global team environment.
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