Engineer Server & Storage Specialist
Emerson
San Jose, Costa Rica
hace 14 días

Description

Specific Responsibilities

General

  • Promote efficiency in all working practices
  • Follow and enforce Emerson policies and rules regarding relevant IT management, security, standards and procedures, liaise with other teams when required
  • Maintain the required level of skills to meet excepted level of service
  • Provisioning

  • Be responsible for the technical provisioning of the OnPrems Server and Storage services in NALA, providing high skills and experience for major and complex sites
  • Be able to understand how applications communicate at a high level to recommend possible centralization and consolidation
  • Provide the Server & Storage design and bill of material according to the existing Service standards for large and complex rollouts
  • Apply the right technical configuration in collaboration with the SD&O Server & Storage Operation team
  • Play consultant role for medium / small rollouts provisioned by SD&O Server & Storage Operation team
  • Collaborate with subcontractors in promoting the right best practices / standards to guarantee smooth rollout and efficient transition to the SD&O Server & Storage Operation team after cutover
  • Report to the Service Owner and relevant parties any need for deviation for review and validation
  • Make sure that configurations changes are executed in full respect of Change Management process and procedures
  • Be instrumental in any Go-No Go decision, insuring Business continuity
  • Closely collaborate with the Provisioning Coordinator and escalate any deviation in the execution of his tasks
  • Be the trusted bridge between the SD&O organization and the OnPrems Server & Storage service Design and Transition teams
  • Be the actor of the CSI process and report any need for improvement to optimize the Service Provisioning and its support (design, process, test and release, tools, documentation )
  • Collaborate with OnPrems Server & Storage Service Owner and any relevant IT organizations to improve the global Service
  • Participate to the necessary documentation and procedures definition and maintenance
  • Requirements

    Education / Qualification Requirements of the Role

    Education

  • Education to degree level or equivalent, but experience may be considered in lieu of formal education
  • Minimum 3 years’ experience in Server & Storage technical rollouts
  • ITIL or equivalent awareness or certification
  • Language knowledge : fluent in business English (speaking / writing); any other languages are considered an advantage
  • Qualifications

  • Specialist and in his / her area of expertise, knowledge of current trends in the specific field
  • Clear understanding of virtualization technologies (i.e. Nutanix, VMware) certifications are considered an advantage
  • Clear understanding of MS Windows technology certifications are considered an advantage
  • Clear understanding of LAN / WAN certifications are considered an advantage
  • Ability to understand technical and business requirements of applications.
  • Strong, demonstrable customer focus, diplomatic savvy
  • Effective communicator
  • oExcellent documentation and procedure writing skills

    oAbility to interact with both technical and non-technical business audiences

    oAbility to manage challenge of remote communications through multiple tools (Instant Messaging, e-mail, phone, project management interface)

    oattentive listener who can understand the diversity of needs across a variety of businesses

  • Project Management experience
  • Ready to travel (10 % of the time)
  • Flexible attitude towards working hours
  • Strong analytical capabilities and excellent problem-solving skills
  • Open mind and flexible attitude towards the ambiguity inherent to a large-scale IT reorganization
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