Network LAN Service Engineer
emerson
Escazú, San José, Costa Rica
hace 2 días

Responsibilities

  • Working with Service Design / Service Lead on the initial service / releases for LAN Services (including but not limited to Managed LAN, Managed DHCP, and IPAM services);
  • Working in a cross-functional team to develop the service and required transition deliverables;
  • Working in a cross-functional team to ensure the services are built and tested to defined standards for processes, hardware, software, and configurations;
  • Work with the Service Delivery & Operations group to train and handover services so they can be delivered and supported consistently;
  • Work with other Managed Services teams to develop standards, procedures, and training for where interaction with LAN Services is required;
  • Participate in, and apply the same process for subsequent service releases as defined by the Service Roadmap;
  • Stay up-to-date and work with new and emerging technologies in order to improve LAN related services;
  • Provide LAN design expertise that aligns with Managed LAN Service for new buildings, re-designs, acquisitions, and other LAN projects to meet current LAN service levels and supported hardware;
  • Provide and / or check finalized Build of Material list (parts list) for LANs;
  • Working knowledge of LAN technologies and protocols used in enterprise networks;
  • Layer 2 and 3 design aspects for enterprise LANs;
  • Ability to design and troubleshoot highly available LANs;
  • Working knowledge of LAN media types and ability to diagnose issues remotely;
  • Collaborate with team to provide feedback for improving processes and standards for LAN Services aligned with management and service roadmap;
  • Provide and / or check LAN documentation and that designs adhere to standards;
  • Work with other LAN projects and services as needed;
  • Provides 4th level support to Operations for escalated issues for LAN Services (specifically but not limited to Managed LAN, Managed DHCP, and IPAM Services).
  • Required Skills

  • BA / BS in Information Systems or related area required;
  • Minimum seven years of IT experience;
  • Minimum two years of service transition or service engineering experience;
  • Minimum of two years experience in the design, implementation and operation of Local Area Networks with Cisco hardware in an enterprise environment;
  • Advanced knowledge of IP, routing, and subnetting;
  • Experience in using Cisco AAA solutions (e.g ACS and / or ISE) is a plus;
  • Cisco LAN Certification preferred;
  • ITIL v3 Foundation Level;
  • Results-oriented with personal accountability;
  • Excellent attention to detail, quality and control;
  • Excellent written and oral communication skills; calm, polite and professional;
  • Process Discipline;
  • Ability to work with both local and global dispersed teams.
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