Contact Center Software Engineer - Sr
Equifax
Heredia, Heredia, Costa Rica
hace 3 días

What You’ll Do

Develop and implement software applications to support multiple contact centers across various lines of business.

Develop conversational interfaces for contact center channels (Ex : voice, chat).

Participate in the gathering and reviewing of business requirements and translating these into functional / technical designs.

Develops detailed technical analysis and design specifications based on functional requirements.

Design, develop, test, deploy, maintain and improve software

Use object-oriented techniques and software engineering best practices including design review, code review, unit-testing, and re-factoring.

Research technical solutions to business problems.

Follow agile best practices and maintain / improve the work of the agile team.

Constantly learn about the latest technologies and seek their best use in the products, if possible.

Must Haves

Bachelor's degree in Computer Science, related Software Engineering field or equivalent practical experience.

3-5 years of software development experience with JavaScript framework and / or other scripting languages (Python, JS)

1+ years of experience working with Cloud environments (GCP / AWS)

Experience in debugging, diagnosing, and trouble-shooting complex, production software

Experience with modern software development life cycles including CI / CD

Excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders

Ability to operate across a broad and complex business unit with multiple stakeholders

Passion for actively learning and researching new methods of work and new technology

Extra Points for any of the Following

The list below is extensive, which is indicative of the number of technologies we currently use across our projects and also highlights the size of the diverse opportunities we can offer you.

While we wouldn't expect anyone to know of all of these, if your experience includes some of the below, we would love to talk to you :

Experience in development of call center applications specifically CTI, IVR and integration

Experience building conversational applications with Dialogflow, IBM Watson Assistant, or Amazon Connect

Experience with RPA / UiPath

Have Call Center experience and understand overall Call Center concepts

Experience with process automation

Experience with troubleshooting the issues by analyzing logs

Agile environments (e.g. Scrum, XP)

Source code control management systems (e.g. SVN / Git) and build tools like Maven

Oracle, MySQL, NoSQL databases (e.g. Cassandra, Hadoop, MongoDB, Neo4J, Google Firestore)

Linux command line and shell scripting languages

Cloud computing, AWS and Google Cloud experience

Atlassian tooling (e.g. JIRA, Confluence, and Bitbucket)

Experience working with open source frameworks; preferably Spring

Automated Testing : JUnit, Selenium, LoadRunner, SoapUI,Postman

Strong knowledge of appropriate programming and scripting languages Be proficient in .Java, J2EE, Spring Framework

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