What You’ll Do
Develop and implement software applications to support multiple contact centers across various lines of business.
Develop conversational interfaces for contact center channels (Ex : voice, chat).
Participate in the gathering and reviewing of business requirements and translating these into functional / technical designs.
Develops detailed technical analysis and design specifications based on functional requirements.
Design, develop, test, deploy, maintain and improve software
Use object-oriented techniques and software engineering best practices including design review, code review, unit-testing, and re-factoring.
Research technical solutions to business problems.
Follow agile best practices and maintain / improve the work of the agile team.
Constantly learn about the latest technologies and seek their best use in the products, if possible.
Bachelor's degree in Computer Science, related Software Engineering field or equivalent practical experience.
1+ years of experience working with Cloud environments (GCP / AWS)
Experience in debugging, diagnosing, and trouble-shooting complex, production software
Experience with modern software development life cycles including CI / CD
Excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders
Ability to operate across a broad and complex business unit with multiple stakeholders
Passion for actively learning and researching new methods of work and new technology
Extra Points for any of the Following
The list below is extensive, which is indicative of the number of technologies we currently use across our projects and also highlights the size of the diverse opportunities we can offer you.
While we wouldn't expect anyone to know of all of these, if your experience includes some of the below, we would love to talk to you :
Experience in development of call center applications specifically CTI, IVR and integration
Experience building conversational applications with Dialogflow, IBM Watson Assistant, or Amazon Connect
Experience with RPA / UiPath
Have Call Center experience and understand overall Call Center concepts
Experience with process automation
Experience with troubleshooting the issues by analyzing logs
Agile environments (e.g. Scrum, XP)
Source code control management systems (e.g. SVN / Git) and build tools like Maven
Oracle, MySQL, NoSQL databases (e.g. Cassandra, Hadoop, MongoDB, Neo4J, Google Firestore)
Linux command line and shell scripting languages
Cloud computing, AWS and Google Cloud experience
Atlassian tooling (e.g. JIRA, Confluence, and Bitbucket)
Experience working with open source frameworks; preferably Spring
Automated Testing : JUnit, Selenium, LoadRunner, SoapUI,Postman
Strong knowledge of appropriate programming and scripting languages Be proficient in .Java, J2EE, Spring Framework