Senior Operations Analyst
Moody’s Investors Service
San Jose, Costa Rica
hace 5 días

The Role

ODC owns and manages the MIS Remediation Program, operational control framework, and global tactical operations teams as well as supports the end-to-end transactional rating process through workflow coordination and rating desk services.

ODC is looking for a Senior Ops Analyst to join the team.

The Senior Ops Analyst represents a key role in the delivery of key initiatives and business processes that are critical to the execution of MIS strategies and establishing standard operational objectives and serves as a back-up for the Vice President in London.

Individual will work closely with a variety of key stakeholders within ODC and across the MIS organization.

Key Responsibilities

  • Proactively identify opportunities to standardize business processes and enhance operational controls and efficiencies
  • Manage cross-functional projects and drive the success of new initiatives or remediation efforts that support the end-to-end MIS rating process, including the successful transition to business as usual (change management communications, training, guidelines, FAQ’s, presentations, etc.)
  • Support the Process Owner in supervising the day-to-day workflow of a regulatory mandated process
  • Oversee the Look-Back Review admin function including review of departed employee files, adding cases to the tracking system, actively monitoring and chasing cases, answering questions in relation to cases, providing metrics and control charts to evidence the process, reviewing, prioritizing and actioning continuous improvement items
  • Maintain and update MBT future state control inventory and map controls, policies, procedures and guidelines to process flows
  • Perform control validation reviews and support the end-to-end MIS ratings process and evolving regulatory requirements, including active participation in System Integration Testing (SIT) and User Acceptance Testing (UAT)
  • Support the Dodd-Frank Operational Control Framework including working with key stakeholders to maintain and update the inventory, vet changes through Single Point of Coordination and administer the periodic certification process
  • Support the global MIS governance forum (Single Point of Coordination) and maintain issue tracking / reporting, lead topics where necessary, provide meeting minutes, etc.
  • Support the global regulatory disclosure framework and governance forum including preparation of governance materials, issue tracking, updating and publishing reference documents and Press Release templates containing regulatory disclosures
  • Coordinate with the analytical community and other Moody’s teams (e.g. Compliance, Government and Public Affairs, Legal, MIS Tech, etc.
  • to effectively resolve outstanding requests / inquiries


  • Undergraduate BA / BS degree in business, finance / economics, the management or similar field; MBA a plus
  • 5 10 years of operational control, business process, internal audit and / or business analysis experience with strong analytical and problem-solving skills
  • Ability to interact comfortably with different levels of management and articulate / present issues clearly and succinctly
  • Self-starter and team player with the ability to meet tight deadlines and balance multiple, competing priorities
  • Outstanding interpersonal skills with the ability to reach across the organization to successfully resolve requests / inquiries
  • Highly organized and efficient, with attention to detail and excellent communication skills
  • Experience managing projects required
  • Ability to supervise, facilitate, negotiate, and resolve interpersonal or inter-team conflicts
  • Excellent PowerPoint skills and strong knowledge of MS Excel and Word
  • Knowledge of Moody’s rating systems, analysis tools and operational processes a plus
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