Are you passionate about creating great learning experiences that enable business results? Do you like to dive deep to understand problems?
Do you like to create customer-centric learning solutions that drive measurable results?
Amazon’s HR Services team is growing quickly and is looking for a smart, driven, qualified learning professional! We are looking for a Regional Learning Manager to join Amazon and lead the training and transformation through the HCM platform of Workday in Costa Rica.
In this role, you will partner with local Employee Services leaders in Costa Rica at all levels to define learning needs, develop training best practices, standards, and enable implementation across the Costa Rican Employee Services team.
You will also assess, identify, and cultivate existing talent. You will establish learning measurement mechanisms for Workday implementation in partnership with Seattle based leadership to evaluate the effectiveness of learning programs and then share these results with Regional leadership and drive the central strategy to success.
Specific responsibilities will include :
Own regional learning plans, maintain the regional project roadmap, and oversee regional learning administration for Workday implementation both during the launch and post launch.
Consult with business leaders and key stakeholders to provide effective regional learning solutions inclusive of need analysis, design, development, implementation, reporting and evaluation
Develop and drive the establishment of regional learning metrics across all regional learning programs, coordinate the regular publishing of critical performance indicators
Deliver proactive communication to project members and stakeholders on progress, issues, and risks; follow-up with owners on the status of action items and project milestones
Maintain project documentation, project plans, and project budgets; contribute to the building of standard operating procedures, workflow diagrams, and training materials
Coordinate key team activities including scheduling meetings, drafting agendas, and preparing materials; capture and post meeting notes and action items
Partner with global learning team, ensuring an early focus on regional learning needs and effective delivery of regional learning goals aligned with global initiatives.
4+ years of administrative or operational support experience
2+ years of program management
Advanced knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Working knowledge of SharePoint
Demonstrated detail orientation with ability to analyze, problem solve, organize and manage multiple priorities in a fast-paced environment.
Experience identifying and resolving issues independently, will take initiative even under unfamiliar or ambiguous circumstances -
solid sense of accountability and sound personal judgment
Customer service orientation with a demonstrated desire to exceed expectations ability to serve multiple customers.
Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
Excellent written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers and managing expectations
Proficiency with MS Project, Visio and knowledge of reporting tools a plus
Proficiency in eLearning and web development tools a plus
Knowledge of the Workday (HCM platform) system a plus.