Business Summary :
Tanzu Saas Products like Tanzu Mission Contro, Tanzu Service Mesh, Tanzu Application Catalog or Tanzu Observability are VMware’s leading-edge Modern Apps Platform BU.
Major SaaS companies and Digital Enterprises depend on these Tanzu Products (TMC, TAC, TSM and TO) to deliver on their SLA commitments in a consistent fashion during full scale production.
The current opening is for a Manager of the Business Operations Managers in charge of some of these Tanzu Products, we are looking for a leader who can function as the day-to-day lead for all business operations activities and the product activation and customer onboarding.
Job Role and Responsibility :
Construct business KPIS and metrics for the product activations and onboardings
Carry out periodic strategic reviews and business planning activities
Function as a subject matter expert on TMC, TAC and TSM business models
Drive customer product activation initiatives and strategies
Manage a team of Business Operations Managers for Tanzu SaaS Products and its operations.
Enable cross-functional collaboration and drive executional effectiveness across sales, marketing, and product operations
Work closely with SaaS Backend Operations teams and act as the day-to-day owner for all matters related to Order Management and Quote to Cash process
Develop expertise on Tanzu products to assist in the consumption strategies for product adoption and renewals
Create and maintain operational dashboards related to customer usage and cost trends
Drive data quality, process, and automation to improve operational efficiencies
Required Professional Skills :
5 years of experience in Strategic Planning and Business Operations preferably in an Enterprise Software / SaaS environment
Proven experience in leading impactful strategic planning and operations initiatives that help scale the business (Prior experience in Management Consulting roles is a plus)
Management experience leading teams.
Ability to research, understand and explain complex business issues and analyze impacts
Experience leading and driving processes, improving efficiency and on-time project completion
Experience leading multiple projects simultaneously, recognizing and mitigating risks while proactively setting in place contingency plans
Experience in working with sales strategy and operations
Preferred Personal Skills :
Attention to detail and analytical mindset.
Extremely self-motivated with good time and project management skills
Excellent communication and interpersonal skills to interact with customers and cross- functional / cross-organizational teams within VMware
Experience using CRM applications; Salesforce.com a plus
Category : Business Strategy and Operations
Subcategory : Program Management
Experience : Manager and Professional
Full Time / Part Time : Full Time
Posted Date : 2021-05-25