Manager, Tanzu SaaS Business Operations - Opportunity for Working Remotely
VMware
Heredia, CR
hace 5 días

Business Summary :

Tanzu Saas Products like Tanzu Mission Contro, Tanzu Service Mesh, Tanzu Application Catalog or Tanzu Observability are VMware’s leading-edge Modern Apps Platform BU.

Major SaaS companies and Digital Enterprises depend on these Tanzu Products (TMC, TAC, TSM and TO) to deliver on their SLA commitments in a consistent fashion during full scale production.

The current opening is for a Manager of the Business Operations Managers in charge of some of these Tanzu Products, we are looking for a leader who can function as the day-to-day lead for all business operations activities and the product activation and customer onboarding.

Job Role and Responsibility :

  • Construct business KPIS and metrics for the product activations and onboardings
  • Carry out periodic strategic reviews and business planning activities
  • Function as a subject matter expert on TMC, TAC and TSM business models
  • Drive customer product activation initiatives and strategies
  • Manage a team of Business Operations Managers for Tanzu SaaS Products and its operations.
  • Enable cross-functional collaboration and drive executional effectiveness across sales, marketing, and product operations
  • Work closely with SaaS Backend Operations teams and act as the day-to-day owner for all matters related to Order Management and Quote to Cash process
  • Develop expertise on Tanzu products to assist in the consumption strategies for product adoption and renewals
  • Create and maintain operational dashboards related to customer usage and cost trends
  • Drive data quality, process, and automation to improve operational efficiencies
  • Required Professional Skills :

  • 5 years of experience in Strategic Planning and Business Operations preferably in an Enterprise Software / SaaS environment
  • Proven experience in leading impactful strategic planning and operations initiatives that help scale the business (Prior experience in Management Consulting roles is a plus)
  • Management experience leading teams.
  • Ability to research, understand and explain complex business issues and analyze impacts
  • Experience leading and driving processes, improving efficiency and on-time project completion
  • Experience leading multiple projects simultaneously, recognizing and mitigating risks while proactively setting in place contingency plans
  • Experience in working with sales strategy and operations
  • Preferred Personal Skills :

  • Attention to detail and analytical mindset.
  • Extremely self-motivated with good time and project management skills
  • Excellent communication and interpersonal skills to interact with customers and cross- functional / cross-organizational teams within VMware
  • Experience using CRM applications; Salesforce.com a plus
  • Category : Business Strategy and Operations

    Subcategory : Program Management

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2021-05-25

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