Manages attainment of sales goals by region. Develops long-term sales strategies. Oversees the development of current supervisors and sales representatives.
Participates in strategic division initiatives. Ensures consistent employee management practices across the inside sales department.
Fosters cross-departmental teamwork and communication. Provides department -wide direction in support of the divisions long-term strategies.
Ensures timely completion of all projects and responsibilities.
Essential Duties and Responsibilities :
Works with the Sales Director to develop and execute annual business plans.
Assigns quarterly sales goals by territory.
Communicates job responsibilities to staff via MBO's.
Develops quarterly plans with outside sales for territory development.
Presents quarterly business plans at team level.
Manages 100% attainment of Sales, GP$, GP% and corporate special goals.
Maintains excellent customer and vendor relationships.
Interfaces with departmental Director to ensure cross-corporate teamwork.
Oversees strategic projects for division growth.
Provides sales with the tools needed, such as slippage reports, Credit Utilization, descending reports, new Customers reports, leads, and customer focuses, and the process to utilize them.
Develops motivational strategies and TD Monthly / Quarterly sales promotions. Continues to work with PM and Vendors for sales promotions.
Oversees Employee Development activities, including quarterly one-on-one "feedback" meetings with all employees, quarterly service observations, and reward and recognition programs for top employees.
Sets up meetings with support departments and holds sales and staff meetings in order to improve communication within the department.
Responds to escalated customer issues to ensure satisfactory resolution.
Maintains strategic vendor relationships.
Addresses escalated personnel issues prior to HR involvement. Ensures timely resolution of employee issues and consistent actions across regions.
Additional Duties and Responsibilities :
Performs other additional duties as assigned.
Meets punctuality and attendance standards.
Knowledge, Skills, and / or Abilities Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to adjust readily to change and adapt as needed.
Able to analyze and resolve complex issues and problems in a sound and timely fashion.
Able to foster win / win situations and ensure productive resolutions of conflict.
Able to build solid, effective working relationships with others.
Able to coach others in the development of their skills.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to display assertiveness and a high level of self-confidence.
Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
Able to identify needs and opportunities and develop action plans to address.
Able to maintain a positive attitude in the face of criticism, rejection, or failure.
Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
Able to negotiate skillfully, promote / sell ideas persuasively, and close transactions with mutually beneficial results.
Able to sort through numerical information and recognize trends and details.
Able to supervise, train, and evaluate the performance of subordinates.
Possesses strong organizational and time management skills, driving tasks to completion.
Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
Minimum Educational / Experience Requirements :
4-year college degree from an accredited university plus the established minimum requirements for the position.
Additional Education / Previous Experience Recommendations :
Working knowledge of systems / applications.
Demonstrates creativity in problem solving.
Advanced level of judgment and decision making.
4 year degree; and 5-7 years relevant sales management experience.
Working Conditions :
Professional office environment.
Cultural Competency Requirements :