Application Support I
Greenlee Textron Inc
Escazu,  Costa Rica
hace 9 horas

Description

The person in this position - Application Support I will be the first point of contact for most customer inquiries related to ASCO Numatics and / or Aventics products.

This person needs to be very organized to keep track of the cases and respond to every single request on a timely and effective manner.

The candidate on this position needs to be a quick learner, this role demands continuous improvement and development of technical skills, the candidate must be a proactive technician eager to learn and collaborate effectively in a constantly changing environment.

To identify and provide reliable solutions for all technical applications to assure complete customer satisfaction. Make necessary engineering calculations to support product selection / recommendation.

To increase revenue by providing world class technical support and customer service to end users, sales team, distributors, OEMs, business partners and subsidiaries in a team-based environment.

Working in conjunction with the sales team as the key technical advisor and product advocate.

Responsibilities

  • Responsible for handling technical inquiries for ASCO and Aventics / Numatics products lines as valves, manifolds, fieldbuses, pressure / temperature switches, combustion products, sensors, FRLs, pneumatic and RCS products.
  • Responsible for handling pricing requests for domestic and international products (RFQs)
  • Provide application support and solutions for ASCO, Numatics and / or Aventics products.
  • Provide accurate quotations based on customer and application requirements.
  • Work on special projects assigned by the team lead / managers.
  • Provide troubleshooting and solutions to warranty and quality issues.
  • Ensure files and quotes remain current and organized.
  • Comply with service level agreements and performance indicators as required by the organization.
  • Requirements

  • Technical Support or Customer Service Experience : 1-3 years
  • Education : Technical degree and Engineering Student (1-2 years) in any of the following disciplines Electronic, Electrical, Mechanical, Electromechanical or Chemical*
  • English Level : B1
  • Our Commitment to Our People We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy.

    Our training programs focus on end-to-end development from onboarding through senior leadership.Flexible and competitive benefits plans offer you the right options to meet your individual / family needsOur success is measured by the positive impact we make on people, our communities and the world in which we live.

  • Our Commitment to Diversity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives.
  • We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

    This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

    Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees.

    Learn more about our and about .

    If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to.

    Emerson, a Fortune 500company with $18.4 billion in sales, more than 20 Innovation, Solutions &Engineering Centers, and 200 manufacturing locations worldwide, is committed tohelping employees grow and thrive throughout their careers.

    We are innovators,question-askers and problem-solvers. We don’t settle for good enough or Thisis the way it’s always been done.

    Instead, we push ourselves and strive forthe never been done before.

    Our Automation Solutionsbusiness enables the greatest use of the world's most valuable resources,ensuring the performance and safety of industries that are the backbone ofdaily life.

    Our Commercial &Residential Solutions business helps ensure human comfort and health, protectfood quality and safety, advance energy efficiency and create sustainableinfrastructure.

    No calls or agenciesplease.

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