Global Consumer Care Front
Heredia, Heredia, Costa Rica
hace 15 horas

Who is Equifax?

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward.

We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement.

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth.

We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses.

And we provide young adults entering college or university with financial education tools.

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with high-reaching market salaries, along with the works : comprehensive healthcare packages, on site doctor, paramedics service 24 / 7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential
  • Grow at your own pace through online courses at Learning Equifax
  • What You’ll Do

  • Oversee management of workflow / coverage needs and monitor overall production at the function / process level, reallocating resources as needed to ensure adherence to SLAs and associated metrics.
  • Effectively manage the people leaders that in turn are dedicated to daily transnational production of assigned team of employees, through enabling appropriate work assignments, reviewing reports, resolving escalations and managing communications with clients, including trouble-shooting of issues, as appropriate.
  • Manage ongoing team performance through adherence to Equifax requirements, documenting team productivity against established standards, holding routine one-on-one meetings with direct reports, and appropriate use of disciplinary procedures, as required.
  • Analyze team / function production metrics to monitor efficiency / productivity and to identify proactive opportunities for improvement / development.
  • Manage relationships with clients and establish communication tools for ongoing correspondence with client teams
  • Review and supply input regarding changes to client specific standard operating procedures (SOPs) and guidelines.
  • Complete regular management reports, as required, summarizing production activities and trends, service level standards (and issues / opportunities, as appropriate) and budget considerations.
  • Partner with internal and external cross-functional teams to proactively align operations initiatives with efforts of all functional groups.
  • Recommend and implement process improvements that enhance service levels and team performance. Lead and / or complete projects as agreed to with management.
  • Qualifications :

  • Bachelor's degree in Business Administration, Finance or related field
  • 4 years’ experience leading an operations team (leading supervisors / managers)
  • 3 years’ in a supervisory or management position
  • Ability to work in a fast-paced environment that promotes teamwork and meet deadlines
  • Organized, professional demeanor with excellent attention to detail and accuracy
  • Experience in a shared service environment
  • Demonstrated ability to analyze issues, determine appropriate solutions and resolve sensitive problems.
  • Ability to be accurate, resolve internal inquiries in a timely, friendly manner.
  • Strong attention to detail and strong analytical, critical thinking and problem-solving skills.
  • Positive, energetic attitude.
  • High degree of integrity, ethical practices, tact and ability to be direct and influence others while remaining diplomatic.
  • Ability to communicate effectively, both orally and in writing. Ability to read and understand procedures.
  • Knowledge and proficiency of case management tool and Excel required
  • Experience with Workday plus
  • Success Attributes of an Equifax employee; does this describe you?

  • Accountability
  • Curiosity
  • Collaboration
  • Think and act differently
  • Ownership
  • Decide-Execute-Ship
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

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