Technical Project Manager
San Jose, ., Costa Rica
hace 5 días

Job Description

Do you relish the prospect of working with cutting-edge cloud security systems?

Would providing consultancy to influence customers Internet strategies excite you?

Join our prestigious Professional Services team

Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients.

We collaborate to solve problems, innovate to provide creative solutions and work to continuously improve for our customers and our team.

Partner with the best

From pre-sales through to integration and performance, you will be an end-to-end trusted advisor to customers, managing their engagement with our platform and building technical solutions.

As a Technical Project Manager, you will be responsible for :

  • Being the central point of contact for customers and leading the integrated account team delivering customer success
  • Identifying service enhancements and potential problems proactively to ensure continuous improvements to quality of customer service delivery
  • Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
  • Communicating with internal, external customers and partners to share information and deliverables
  • Do what you love

    To be successful in this role you will :

  • Have 2 years of relevant experience and a Bachelors degree in Computer Science, Engineering, or related field
  • Understand how the internet and it's networks and protocols (IP, DNS and routing, HTTP, TCP or web architecture) works
  • Show experience of managing and delivering technical customer projects successfully
  • Have knowledge of implementation concepts that deal with web development, IT systems or security practice
  • Have excellent communication skills and an ability to build trusting relationships with customers
  • Show experience in a customer-facing role within the information technology industry
  • Work in a way that works for you

    FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world.

    When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai.

    FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere.

    We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

    what makes Akamai a great place to work

    Connect with us on social and see what life at Akamai is like!

    We power and protect life online, by solving the toughest challenges, together.

    At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

    Working for you

    At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.

    We provide benefits surrounding all aspects of your life :

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
  • Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

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