The Senior Authentication Management- Specialist works in IT Operations, and within Global IT Infrastructure & Solutions.
The role entails day to day operations of the Components used to securely provide our customers access to their corporate resources such as systems and applications, using Strong Authentication and Remote Connectivity capabilities.
The Components primarily include remote access, encryption, two-factor authentication and other supporting technologies.
In this role, you are mainly responsible for the day to day operational support, performance, tactical life-cycle management and continuous improvement of the respective IT infrastructure.
Being an integral part of global IT Operations, it is required to work closely with the Enterprise Architecture, Engineering, Project and Portfolio Management, Procurement, Finance, Security, Governance and Quality IT organizations.
Your main responsibilities are :
Provide 2nd and 3rd level support. Operationally manage, maintain and support the corresponding remote access and strong authentication infrastructure, its associated components, interfaces and applications.
Being responsible for hardware and software platform installation, system administration, technical support and in maintaining consistent configuration.
Monitor the over-all service offering, the individual systems for performance, availability and capacity management and ensure that the solution and component escalations are minimized proactively.
Promptly respond to customer requests, resolve incidents and implement changes, ensuring a high level of customer engagement and satisfaction.
Perform all administrative processes and procedures to ensure that the solutions and components meet defined Service Level Objectives, Service Level Agreements for service availability and performance.
Ensure procedures, processes and documentations are in compliance with regulatory guidelines and organizational standards.
Ensure audit readiness.
Relevant concepts of ITIL, Good Practices (GxP) and Project Management are understood, implemented and followed. These include Request Management, Incident Management, Change Management, Problem Management, Document Management, Qualification & Validation and Project Management.
Participate in relevant IT projects and Operational activities, outside of normal day to day activities / tasks.
Actively focus on own self-development in creating concrete and actionable plans to continuously improve performance.
Who you are
You’re someone who wants to influence your own development. You’re looking for a company
where you have the opportunity to pursue your interests across functions and geographies,
where a job title is not considered the final definition of who you are, but the starting point.
For this position, you bring the following experience, skills & qualifications :
7-9 years of experience working in a major global organization, preferably in a regulated industry and in providing solutions aligned with standards, security, validation, capacity and high availability.
Bachelor’s Degree in computer science, engineering or related discipline; or recognition of prior working experience, which is equivalent.
Industry accredited certification is desirable.
Strong hands-on technical skills with an IT operations background. Working experience with infrastructure technologies, business processes and applications with a focus on : Juniper / Pulse Secure, Citrix NetScaler, Entrust & RSA SecurID Two-
factor authentication solutions.
Strong understanding of Computer Systems Validation and working experience in validated environments.
Good understanding of IT Security systems and landscape with in-depth knowledge of authentication and authorization technologies.
Willingness to continually evolve, acquire and maintain the technical and soft skills appropriate to the requirements of this position.
Takes a proactive, collaborative and supportive approach when interacting with colleagues
Committed to operational excellence, with willingness to cross-train and to learn additional technical expertise
Strong customer focus and a highly responsive service delivery and support ethic
Adaptable to change in a large organization
Proven interpersonal skills to interact effectively with individuals in multiple countries and in varying cultures
Excellent communication, negotiation and documentation skills
Strong verbal and written English
Provide 24x7 on-call support. Flexibility regarding working hours.
Occasional international travel is required.
Who we are At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer.