Sr. Associate - Ops Travel - Costa Rica

WNS Global Services

Santa Ana, San Jose, CR

hace 4 días

Job Description

Contributor to customer conversion projects from planning to delivery

Validating customer requirements to make it a successful project

Collaborate with customer, account team to define project deliverables

Collaborate with internal and external project team members to ensure full understanding of each task

Successful and on time delivery of assigned task

Install and configure Sabre standard products.

Design customize trainings, conduct onsite and / or virtual training for customer agents

Customer virtual onsite assistance with floor walking in a day to day working environment

Work closely with regional delivery team, customer support teams and across all operational verticals.

Qualifications

C-HS Graduate or Equivalent

2 years minimum of hands-on GDS experience; functional Sabre knowledge is a plus

Strong verbal, written communication and listening skills

Proficiency in creating and delivering formal training programs and presentations

Fluent English speaking is a must; ideally second language Spanish or Portuguese; further languages a plus

Additional Information

Team player with experience of working with different cultures in a global environment

Some experience in customer implementations, project management experience

Preference for functional and technical experience on customer facing functions primarily focused on technical troubleshooting and / or system support and / or analysis

Reportar esta oferta

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.