Sr. Associate - Ops Travel - Costa Rica
WNS Global Services
Santa Ana, San Jose, CR
hace 4 días

Job Description

  • Contributor to customer conversion projects from planning to delivery
  • Validating customer requirements to make it a successful project
  • Collaborate with customer, account team to define project deliverables
  • Collaborate with internal and external project team members to ensure full understanding of each task
  • Successful and on time delivery of assigned task
  • Install and configure Sabre standard products.
  • Design customize trainings, conduct onsite and / or virtual training for customer agents
  • Customer virtual onsite assistance with floor walking in a day to day working environment
  • Work closely with regional delivery team, customer support teams and across all operational verticals.
  • Qualifications

  • C-HS Graduate or Equivalent
  • 2 years minimum of hands-on GDS experience; functional Sabre knowledge is a plus
  • Strong verbal, written communication and listening skills
  • Proficiency in creating and delivering formal training programs and presentations
  • Fluent English speaking is a must; ideally second language Spanish or Portuguese; further languages a plus
  • Additional Information

  • Team player with experience of working with different cultures in a global environment
  • Some experience in customer implementations, project management experience
  • Preference for functional and technical experience on customer facing functions primarily focused on technical troubleshooting and / or system support and / or analysis
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