Team Leader
Concentrix
Pavas, San Jose, Costa Rica
hace 22 horas

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

The Training and Quality Team Leader oversees a group of Training Specialists and Quality Assurance Agents to assure successful performance, career growth, development, productivity, and quality of work based on individual and organizational needs.

The Training and QA Lead assures that processes are consistent and meeting both external and internal Client expectations.

He / She is responsible for tracking the department’s documents, performing data analysis and measurement, and reporting on operational performance.

The Training and QA Lead must establish standards as well as the evaluation and implementation of new or revised policies and procedures while also handling daily administrative tasks.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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