Sr. System Engineer-Windows / MAC
Costa Rica
In , Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work.
Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
Smartsheet went public on the New York Stock Exchange in April and currently enables collaboration, better decision making, and accelerated innovation for over 76, domain-based customers in countries, including 96 of the Fortune .
Smartsheet is looking for an experienced Client Administrator with a solid technical background combined with excellent customer service skills.
This role will report to the Director of IT Infrastructure in Bellevue, WA and will be located at Smartsheet’s office in San Jose, Costa Rica.
You Will :
Participate in architecture, design, deployment, and planning of Mac and Windows based client systems for Smartsheet
Participate in architecture, design, deployment, and planning of end user device management capabilities
Administration, maintenance, and support of various on-prem and SaaS platforms to administer and manage client devices
Support client devices as its user base and functionality grows
Provide escalated systems support for tier 1 and tier 2 escalations, problem resolution, and mentoring across the Corporate IT team
Conduct in-depth technical investigations to determine root cause
Evaluate and monitor usage to ensure capacity is meeting growth requirements
Partner with the compliance / security team to prevent, detect, and investigate suspicious activity
Rotating escalation support to our on-call staff of our corporate infrastructure.
Perform additional duties as assigned
You Have :
5+ years of work experience in a production Linux, Mac, and Windows environment working as a client administrator
Excellent conceptual, organizational, analytical, and problem solving skills
Experience with Jamf for MacOS and iOS management
Experience with Systems Center Configuration Manager
Experience managing Linux workstations (Ubuntu, Centos, Manjaro)
Experience with OKTA or other SSO products
Experience with SOX or other compliance (HIPAA or PCI)
Foundational knowledge of ITIL concepts and frameworks required
Excellent customer service skills and passion to learn and understand technology
Ability to plan, organize, schedule and implement multiple projects simultaneously
Must possess the ability to work an occasional evening, holiday, or weekend
Perks & Benefits :
Fully paid Health & Life insurance for full-time employees and family members
Monthly stipend to support your work and productivity
12 days paid Vacation + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity / Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks including a counseling membership and your own personal Smartsheet account
Teleworking options from any registered location in Costa Rica (role specific) 
