Cloud Support Engineer II (AWS)
Experian
Heredia, Heredia, Costa Rica
hace 1 día

As an Application and Cloud Support Engineer, you'll be responsible for managing and monitoring all of the environments for a critical financial system.

You'll also be actively involved in the ongoing enhancement and automation of system processes.

Responsibilities :

  • Manage all system processes running in development, QA, mirror, and UAT and Production environments
  • Execute monitoring, start / stop schedules and error log monitoring
  • Configuration management for all environments
  • Balance server and core process usage to optimized use of available resources and work with IT teams to add more systems as necessary
  • Set up new environments or applications for the various groups as needed
  • Support developers, QA, and other teams who are using the test systems
  • Troubleshooting and resolving issues as they arise
  • Work with DBAs and developers to understand and manage changes in databases between development and QA database instances, ensuring they are in line with production systems
  • Manage deployment process to development and QA systems; coordinate with the application support team on upcoming deployments into production
  • Performance Engineering, load testing, hotspot isolation, and remediation.
  • Develop additional code and scripts to improve the running of processes, monitoring, configuration, etc.
  • Assist with production support operations as needed
  • Required Skills & Experience :

  • B.S. in Computer Science or equivalent degree
  • 3+ years of AWS Operations experience Provisioning and managing cloud infrastructure Operating applications within containers Securing AWS Virtual private clouds
  • Previous experience supporting and troubleshooting high performance application environments and performing process monitoring
  • 3+ years of script development experience with Python, Java / JavaScript
  • 3+ years of SQL experience including queries / updates / table creation / basic database maintenance
  • 3+ years of Linux platform support experience; Windows support experience preferred
  • Bash / shell scripting
  • Demonstrated knowledge of network communications
  • Previous QA experience is a plus
  • Previous Performance Engineering experience
  • Must have excellent verbal and written communication skills
  • Self-motivation and intellectual curiosity; desire to continually self-improve and seek continual improvements in production support function
  • High level of ownership and accountability, reliability, and strong follow through
  • Ability to handle pressure and time constraints with composure
  • Strong organizational skills, including ability to effectively plan and prioritize
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