Escalation Support Engineer Heredia, Heredia
Hewlett Packard Enterprise
Heredia, Heredia
hace 6 días

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Aruba is redefining the IT EDGE . Creating new customer experiences by building intelligent spaces and digital workspaces.

We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

The job family spans across multiple engineering disciplines. Work consists analyzing, troubleshooting and debugging network solutions.

Expert knowledge in enterprise networking & datacenter technologies is required.

Provide escalation support for pre & post sales customers. Responsible for diagnostics and troubleshooting of Networking solutions and protocols.

Strong technical and customer service skills required.

Experience in virtualization & network automation is required. Must have passion for learning new products & next generation of networking technologies.

In a typical day as a Escalation Support Engineer, you would

Leverage domain knowledge to analyze customer networks

Work on complex problems requiring in-depth analysis.

Simulate customer topologies in lab.

Develop & deliver solutions to resolve customer problems

Work with engineering to resolve product issues

Leverage and create tools or scripts to automatically gather data

If you are

  • Good at partnering, innovating, and making things happen. You are aligned to our core values.
  • Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.

    5+ years of experience in maintenance / troubleshooting enterprise & datacenter networks.

    Advance english level.

    Experience in working with customers to analyze & resolve Networking problems

    Expert knowledge of IP protocols, switching & routing.

    Knowledge of Datacenter architectures like spine / leaf, VXLAN, BGP EVPN is required

    Knowledge of programming / scripting languages like python, API's is required

    Knowledge of network automation tools like Ansible, StackStorm etc is required

    Good knowledge of virtualization solutions like VMware, OpenStack, is a plus

    Knowledge of Cloud Centric tools and applications AWS / Azure, Kubernetes also a plus

    Join us and make your mark!

    We offer :

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element! Want to know more about it?
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