Senior Software Engineer
San Jose, San José, Costa Rica
hace 6 días

Microsoft 365 (M365) Intelligent Conversation and Communications Cloud (IC3)

Intelligent Conversation and Communication Cloud (IC3) powers billions of real-time customer conversations across Microsoft’s first party (Teams, Skype), and second party (Dynamics) solutions.

IC3 enables reliable and high-quality audio / video calling, meeting, and messaging services that work every time from anywhere seamlessly across all customer touchpoints.

IC3 makes conversations on our platforms more intelligent in real-time empowering best-in-class productivity tools for the modern workplace where every call, meeting, or chat will make the next one better.

About the Team

Would you like to be a part of the team which supports over 100 million daily active users on Teams and counting? Our team owns the Management Infrastructure and Data Platform charter for IC3, delivering impact for the overall Teams and App / Bots - from controlling chat / calling / meetings experience to delivering key insights and analytics for all communication workloads.

As a team, we have embraced microservices, not only as an engineering principle, but also as a culture. We own how we architect our service, our quality, when we deploy / enable features and we own fixing the issues impacting our customers (DevOps model).

While there is plenty of work to be done in our services, our organization highly values work-life balance, and it is reflected in our culture.

Senior Software Engineer

We are looking for a candidate who is passionate about designing and building high quality reliable Cloud Services. As a senior engineer in our team, you will be working on changes to one or more services to meet the growing needs of Microsoft first party and second party solutions.

In particular, for a given feature you will be expected to meet with stakeholders / PM to get the requirements, document the design and test strategy and review within the team.

You will then help drive the team to implement the design, create appropriate tests unit tests, manage the flighting of the new feature, and implement additional monitoring and metrics as needed for the feature.

In short, you will truly own your feature from start to finish. As a leader in our team, you will be responsible for driving best practices and mentoring junior engineers.


  • Design and develop large scale distributed software services and solutions.
  • Adhere to and drive modern software engineering practices through design and code reviews.
  • System design through well-defined interfaces across multiple components, code reviews, leveraging data / telemetry to make decisions.
  • Develop best-in-class engineering for our services by ensuring that the services and the components are : well-defined and modularized, secure, reliable, diagnosable, actively monitored and reusable.
  • Collaborate with teams within IC3 and across Microsoft as needed to achieve goals
  • Improve test coverage for services, organize and implement integration tests, and resolve problem areas.
  • Consider testability, portability / monitoring, reliability, and maintainability, and understand when code is ready to be shared and delivered.
  • Gain a working understanding of Microsoft as a business and collaborate with mentors and leaders in order to contribute to cohesive, end-to-end experiences for our users.
  • Focus on customer / partner needs through a data driven approach.
  • Qualifications

    Essential qualifications

  • BS or MS degree in Computer Science or Engineering OR equivalent years of work experience.
  • 5+ years of software design and development experience with backend services.
  • 5+ years hands on experience in any Object Oriented coding language such as C++, C#, Java or Python.
  • Preferred qualifications

  • Ability to communicate technical details clearly across organizational boundaries.
  • Experience in DevOps to maintain live services and or application frameworks.
  • Cloud and services experience, with Azure cloud experience highly desirable.
  • Excellent analytical skills with systematic and structured approach to software design
  • Passion for building highly scalable, highly reliable services
  • Experience with or exposure to Agile and iterative development processes.
  • Interpersonal skills

  • Growth Mindset with a desire to learn, a tendency to embrace challenges, persist in the face of setback, see failures as essential to mastery, learn from criticism and find lessons and inspiration in the success of others.
  • Help to create a diverse and inclusive culture where everyone can bring their full and authentic self, where all voices are heard, and where we do our best work as a result.
  • Confident and articulate in expressing ideas to a mixed audience with varying views and challenges.
  • A sense of personal ownership and accountability is required, together with the ability to deliver to deadlines while managing internal stakeholder expectations.
  • Self-motivated with a strong drive for reaching across teams and organizations to make progress collaboratively.
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