Client Tech Support Rep, Professional
Fiserv
Barreal de Heredia, Cartago
hace 10 días

What does a great (insert position title) do?

  • The Client Tech Support Rep, Professional will be in a client facing position with direct interaction with client technical, operational, product and management resources.
  • Our clients are Financial Institutions (FIs) or ASP providers that utilize Fiserv FRMS products and services.

  • The associate will be in charge of managing difficult cases assigned to him / her, to complete on time, within the correct engagement and communication parameters.
  • The associate will have direct communication with clients, via e-mail, ticketing system, Web Conference and / or telephone, 80-90% of the time.
  • Basic Qualifications for Consideration :

    Basic Qualifications for Consideration

  • Basic qualification
  • 2+ years of experience in a customer service, technical support roleSQL Server, Oracle, SQL queries building and understanding, working Knowledge (Must Have)Windows Server experience, Linux Server experience (Both are a must have)Business MindsetGood English spoken and writtenNice to have Financial security backgroundAdvanced troubleshooting skills
  • SQL Server, Oracle, SQL queries building and understanding, working Knowledge (Must Have)

    Windows Server experience, Linux Server experience (Both are a must have)

    Business Mindset

    Good English spoken and written

    Nice to have Financial security background

  • Systems engineering student
  • Banking experience
  • Strong Troubleshooting experience
  • Customer Support background
  • Microsoft Office package knowledge
  • Windows Server experience, Linux Server experience
  • Strong Customer Service skills
  • SQL / Oracle queries writing, understanding.
  • Experience in self-managed positions highly desirable
  • Teamwork player
  • Self starter, quick learner and proactive
  • Ability to work under pressure
  • Apache Tomcat experience nice to have
  • FRMS mission is to develop solutions for Financial Institutions to be able to identify, analyze and attack their chances or possibilities of Financial Risk.

    Fiserv is an Equal Opportunity Employer / Disability / Vet.

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