Order Entry Analyst
emerson
Escazú, San José, Costa Rica
hace 2 días

Responsibilities

  • Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems
  • Assist in the correction of orders and related quotes, proactively communicate issues affecting speed and quality of orders
  • Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it
  • Maintain updated customer information in business systems and other databases.
  • Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures, provide information required for quality and continuous improvement analysis Understand and consistently apply commercial policies and business practices related to quote and order entry process
  • Ensure compliance with import / export, contract and government requirements. Screen orders and quotes for compliance with the business unit Terms and Conditions, Agreements and standards
  • Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
  • Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist, inside sales, sales force, factories and other quote to cash teams
  • Back up other team members depending on the business needs
  • Perform other duties as required
  • Requirements

  • Education : High School diploma is required
  • At least 1 year of work experience in data entry or related role, previous experience working with customers and or sales force at any capacity is a plus
  • Solid prioritizing and organizational skills along with being a self-starter
  • Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must
  • Willing to work on flexible shift schedule based on business needs, this could represent a work schedule from 6am to 3pm, 7am to 4pm, or 8am to 5pm.
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