Student Academic Success Specialist (2 Positions) (512574)
The California State University
San Jose
hace 5 horas

Description : Job Summary

Job Summary

Reporting to the Assistant Vice Provost, Undergraduate Advising and Success, the Student Academic Success Specialist (SASS) for the College of Engineering Student Success will support the enrollment, retention and engagement of first and second-year students.

Under the general supervision of the College Student Success Center Director this individual will provide academic advising and success coaching, while also acting as campus concierge for approximately 200-250 undergraduate students during their first 60 units.

The SASS will build rapport, ease transition, and support retention of first year students through a proactive contact plan containing multiple touch-points throughout the academic year.

The SASS will have a demonstrated track record of successfully advising a diverse student population and will work to ensure that all students have a clear path to achieve academic success.

The SASS will focus on helping the campus close the equity gap between its varied student communities by building relationships and retaining students to graduation through increased engagement and a sense of belonging to the SJSU community.

Key Responsibilities

  • Implement an asset-based and strengths-based approach while using a case management strategy to establish a working relationship that includes regular meetings, careful documentation, tracking of student progress, and assessment of student success
  • Monitor academic progress by leveraging early support systems (EAB Navigate progress reports) and implement systems that offer timely interventions to support student needs
  • Introduce and orient students to their academic requirements (MyProgress, Catalog), academic planning tools (MyPlanner, Roadmap), and campus resources
  • Assist students with navigating University and College processes and procedures, including letters and petitions, schedule changes, academic probation, services related to special needs
  • Implement programming efforts and materials to support students’ transition to college, with the goal of enhancing skills and behaviors that facilitate academic success (e.
  • g., time management, study skills, effective communication with instructors, growth mindset)

  • Implement a student communication plan that aligns with university policies, deadlines, events, and specific supports needed at certain times in the semester
  • Participate in college and university-wide programs and events that support student success for frosh and sophomores and minimize equity gaps
  • Knowledge, Skills & Abilities

  • Knowledge of basic principles of individual and group behavior, and techniques and methods of interviewing / connecting with students for the purposes of effective holistic academic advising
  • Ability to advise students individually or in groups on routine matters
  • Effective communication skills (both written and verbal) with individuals / groups
  • Strong advising / counseling skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making
  • Excellent customer-service skills
  • Required Qualifications

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences or a job related field
  • Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job related field may be substituted for one year of professional experience
  • Preferred Qualifications

  • Three or more years progressively responsible experience providing academic advising and support to students in a post-secondary setting particularly students from historically underserved communities;
  • a Master’s degree in higher education administration, counseling, social work, or a related field may be substituted for one year of experience

  • Experience in student development theory, outreach practices, and student success services
  • Experience with lower division students and General Education
  • Excellent interpersonal communication, relationship building and student service skills
  • Experience in establishing and maintaining cooperative working relationships within a diverse multicultural environment
  • Experience in working with historically underserved student communities from an assets-based approach
  • Experience with Career Services, Veterans Services, EOP, Aspire / McNair, or other transitional student services
  • Compensation

    Classification : Student Services Professional II

    Anticipated Hiring Range : $4,326 / month - $4,500 / month

    CSU Hiring Range : $4,304 / month - $6,120 / month

    San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the .

    Application Procedure

    Click Apply Now to complete the SJSU Online Employment Application and attach the following documents :

  • Resume
  • Letter of Interest
  • All applicants must apply within the specified application period : April 5, 2022 through April 24, 2022 . This position is open until filled;
  • however, applications received after screening has begun will be considered at the discretion of the university.

    University Personnel

    CSU Vaccination Policy

    The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.

    Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment.

    The system wide policy can be found at and questions may be sent to .

    Additional Information

    Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information.

    Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

    The standard background check includes : criminal check, employment and education verification. Depending on the position, a motor vehicle and / or credit check may be required.

    All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting.

    SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

    SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

    All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

    Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification :

    Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming.

    The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years.

    A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at or by email at .

    Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at .

    The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus.

    A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at or by email at .

    Equal Employment Statement

    San José State University (SJSU) is an Equal Opportunity / Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws.

    This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

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