The Technical Customer Support Analyst provides quality, professional product support to Experian Data Quality (EDQ) customers that result in a high degree of Customer Satisfaction.
This position includes assessing, documenting and resolving basic customer issues within an inbound contact center. Responds to routine inquiries of a technical nature and handles problem resolutions that may require follow-
up and / or escalation to resources with a higher level of expertise. This team provides 24 / 7 support to EDQ clients. Specific areas of responsibility include :
Minimum Requirements include :
The ideal candidate will be an analytical and creative problem solver. They will also be customer focused and possess strong interpersonal and professional communication skills.
The successful candidate will be curious by nature, and have the ability to understand and articulate technical concepts and derive solutions.