IT Application Support Specialist
Heredia, Provincia de Heredia, Costa Rica
hace 1 día

DHL is hiring an Application Support Specialist for its Heredia office.In this role, you will be technical support for JDA / Red PrairieWarehouse Management Systems .

You will effectively manage maximumavailability and minimize disruption to the WMS and ensure that all agreedtargets, SLA's and Metrics are met.

You will provide service consultation, guidance and problem solving expertise with respect to technical issues, support internal improvement initiatives andprojects.

In the event of an emergencyincident, you will actively manage the target resolution.

This is a technicalrole that requires a minimum of 1-3 years’ experience with hardware and software troubleshooting. Linux,Java, Oracle, JDA / Red Prairie, Scripting, Supporting a warehouse or supplychain skills are preferred.

In this role, you will :

  • Love your job!Experience with technical and application support of JDA / Red Prairie preferred
  • Broad technicaland application support experience with Linux,Oracle, Apache, and Java preferred
  • Able to work in a matrixed environment with a large, globalteam in a global datacenter spanning multiple continents and timezones.
  • Deliver assigned services according to agreedSLA’s (TRT, Availability, and Performance)

  • Act as a primary operationalpoint of contact for all RUN related aspects of the service ( Incident Management, Problem Management,Capacity Management, SW patching etc.)
  • Maintain serviceproduction and pre-production environments and systems
  • Drive ServiceImprovement Plans to continuously improve service performance
  • Conductdetailed analysis of all defined systems-specifications and validate solutionsbeing delivered by projects
  • Performcapacity planning, monitoring andsystems tuning to ensure service availability and performance
  • Assessimplementation options and recommend appropriate processes to clients
  • Ensureadherence to testing and installation procedures and resolve deviations
  • Followquality standards and policies
  • Interact withmembers of the IT community and business to address both run and build / projecttopics
  • Good understanding of IT infrastructure (HW, network, OS, DB, middleware)
  • Very goodcommunication skills
  • Very good analytical skills and structuredapproach
  • Organizationalskills, experience with matrix management
  • Ability to workindependently, self-motivation and self-confidence
  • Strong customerfocus
  • Fluent English (written and spoken)required
  • DHL is an equal opportunity employer. We evaluate qualifiedapplicants without regard to race, color, religion, sex, sexual orientation,gender identity, national origin, disability, veteran status, or any otherprotected characteristic.

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