Customer Service Trainer - Costa Rica
SmileDirectClub
Alajuela, CR
hace 17 días

Responsibilities

Main responsibilities are not limited to :

  • Train new Team Members,make sure they successfully apply everything covered in the training agenda.
  • New hires point of contact.
  • Provide daily performance reporting on progress of trainees during the training and the first month of production.
  • Make constructive recommendations for improving scripts, programs, and training techniques.
  • Cross-train(SmileSchools) existing Team Members on new company updates or procedures
  • Update and create training material based on the product releases.
  • Responsible for taking calls / chats / emails minimum 1 hour a day or based on operation needs; in order to stay up to date with all new updates, and how to apply them.
  • New hire Q&A and assessments ownership.
  • Minimum Requirements

  • Minimum1 yearof customer service experience.
  • English proficiency C1 (Written and Speaking).
  • Excellent verbal & written communications skills
  • Excellent Knowledge of Microsoft Office (Excel and Power Point).
  • Energy and enthusiasm.
  • Analytical and organizational skills.
  • Dynamic personality with a focus on educating, instructing and motivating.
  • Problem solving skills.
  • Preferred Qualifications :

  • 1 year of training experience.
  • Desire Experience in curriculum development.
  • Desire Experience creating Web-based training.
  • Connect With Us!

    Not ready to apply? Connect with us for general consideration.

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