Main responsibilities are not limited to :
Train new Team Members,make sure they successfully apply everything covered in the training agenda.
New hires point of contact.
Provide daily performance reporting on progress of trainees during the training and the first month of production.
Make constructive recommendations for improving scripts, programs, and training techniques.
Cross-train(SmileSchools) existing Team Members on new company updates or procedures
Update and create training material based on the product releases.
Responsible for taking calls / chats / emails minimum 1 hour a day or based on operation needs; in order to stay up to date with all new updates, and how to apply them.
New hire Q&A and assessments ownership.
Minimum1 yearof customer service experience.
English proficiency C1 (Written and Speaking).
Excellent verbal & written communications skills
Excellent Knowledge of Microsoft Office (Excel and Power Point).
Energy and enthusiasm.
Analytical and organizational skills.
Dynamic personality with a focus on educating, instructing and motivating.
Problem solving skills.
Preferred Qualifications :
1 year of training experience.
Desire Experience in curriculum development.
Desire Experience creating Web-based training.
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