Do you enjoy being a part of worldwide IT operations and consider yourself self-reliant, liable and well-organized? Are you willing to partner with multiple teams across various functions to deliver premier services?
Are you passionate about new technologies and want to gain experience necessary to support one of the largest infrastructure environment in the world?
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At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person to run our operations within Distributed technology as a key part of the CTI Global Command Center Operations Team.
As the Distributed Analyst you will run IT Service orientated coverage within Citi infrastructure to reduce or mitigate any actual or potential outage to our supported businesses.
This is all done from our state of the art regional Command Center in partnership with the Workflow Coordinators, Staff Managers and the Distributed Team in cooperation with our other Operations centers located in North and South America, Europe and Asia.
This position gives you an excellent deal of liberty to self-determine organizational and career direction. Being a part of Command Center Operations team it is expected you demonstrate competency in Distributed Technology and ability to quickly learn multiple platforms, toolsets and processes.
Role and Responsibilities :
In this role you will be responsible for providing technical support for Citibank’s global infrastructure, including diagnosing and solving incidents and problems related to the functioning of Citi infrastructure.
This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.
Knowledge, Skills and Competences : That position will require you to conduct in a dynamic environment, with a fluctuating, potentially voluminous operational workload.