Field Tech Representative
NTT DATA Services
Heredia, H, CR
hace 6 días

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Support Jr. to join our team in Heredia, Costa Rica.

Field Tech Senior Representative

Position's General Duties and Tasks :

  • IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.
  • This service is on-site and may include the following activities :

    a. Assembly of equipment (Rollout)

    b. Relocation of equipment between floors and buildings.

    c. Installation of equipment for events.

    d. Replacement of monitor and / or telephones in place at final customer locations.

    e. Installation or removal of equipment for courses, training, or events (external). Includes : Installation of computer equipment, printers, projectors, telephones, software, installations, scanners or other microcomputer device or equipment.

    f. Basic Technical Support on EUC site with OnCall Service

    e. Diagnoses and troubleshoots Level 1 problem encountered with personal computer hardware, software, and peripherals.

    Qualifications : Mandatory Skills :

    Mandatory Skills :

  • Experience 1 3 years of IT work or end user support in software & hardware troubleshooting.
  • Must have strong IT troubleshooting and problem-solving skills.
  • Networking knowledge (offsite, or home setups).
  • Must have demonstrated ability to manage multiple processes, priorities and demands to successfully meet customer SLAs.
  • Monitors the ticket queue(s) for incoming tickets and assigns and prioritizes tickets as required.
  • Beneficial Skills :

  • ITIL Certification
  • CompTIA Certification
  • MSO 365 knowledge support
  • Service Now
  • Education Requirements

  • Bachelor’s and Associate Degree in Computer Science or similar
  • Language support : Spanish and Basic English
  • Experience in Desktop support role.
  • Work with project teams, Information Security, and Infrastructure Engineers to develop.
  • About NTT DATA Services

    NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

    NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

    We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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