Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the Apply button to get started!
The Operations Manager is responsible for the overall performance and budget of their multiple client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients.
They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.
Work with the President and senior management to ensure the Company vision and core values are integrated into our operational strategies.
Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals / SLAs are met or exceeded
Understand Client SLAs and contractual requirements to ensure we met objectives
Manage all inventory in line with company requirements
Ensure that all necessary facilities and / or tools are available for use by employees
Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate
Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated
Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy
Manage all client reporting and internal reporting and billing requirements in a timely manner
Performance manage direct reports and overall team to ensure we grow and develop our talent
Develop strategies to enhance productivity or improve processes and procedures
Prepare monthly forecasts, revenue and expenses for portfolios
Motivate staff through established incentive programs or ad hoc contests
Establish work schedules to meet Company and client requirements
Champion company core values and other company programs to engage and motivate our employees
Other duties as assigned
Education
North America - Minimum High School Diploma or equivalent is required
Philippines Minimum of 2 years post-secondary or equivalent is required
Costa Rica No Minimum requirement
United Kingdom No Minimum requirement
Experience
2 years’ experience in an Managing Coach role or equivalent external experience
Certificates / Licenses :
Must be able to be licensed with the appropriate collection / trace licenses for all applicable jurisdictions, if required
