Operations Manager
Bill Gosling Outsourcing
San Jose (Site 2), Costa Rica
hace 5 días

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the Apply button to get started!

The Operations Manager is responsible for the overall performance and budget of their multiple client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients.

They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.

Work with the President and senior management to ensure the Company vision and core values are integrated into our operational strategies.

Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals / SLAs are met or exceeded

Understand Client SLAs and contractual requirements to ensure we met objectives

Manage all inventory in line with company requirements

Ensure that all necessary facilities and / or tools are available for use by employees

Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate

Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated

Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy

Manage all client reporting and internal reporting and billing requirements in a timely manner

Performance manage direct reports and overall team to ensure we grow and develop our talent

Develop strategies to enhance productivity or improve processes and procedures

Prepare monthly forecasts, revenue and expenses for portfolios

Motivate staff through established incentive programs or ad hoc contests

Establish work schedules to meet Company and client requirements

Champion company core values and other company programs to engage and motivate our employees

Other duties as assigned


North America - Minimum High School Diploma or equivalent is required

Philippines Minimum of 2 years post-secondary or equivalent is required

Costa Rica No Minimum requirement

United Kingdom No Minimum requirement


2 years’ experience in an Managing Coach role or equivalent external experience

Certificates / Licenses :

Must be able to be licensed with the appropriate collection / trace licenses for all applicable jurisdictions, if required

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