TCH Sr Associate
Bayer
Heredia, Costa Rica
hace 3 días

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life.

At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

YOUR TASKS AND RESPONSABILITIES

  • Process of Product Technical Complaint Cases, including receiving of complaints, entering into internal IT Tool, processing, and final closing
  • Assign appropriate initial risk classification after review of all relevant case information
  • Identify escalation needs and notification
  • Apply country specific requirements and product specific requirements during processing of Technical Complaint Cases
  • Support the sample handling and reimbursement process
  • Create letters to complainants and 3rd party companies
  • Maintain interfaces and communication with internal and external call centers, manufacturing sites, country quality units and complainants to obtain complete case information and investigate thoroughly
  • Prepare standardized KPI reporting’s
  • Ensures an appropriate documentation, archiving and record-keeping process in compliance with applicable regulations, quality management system and standard operating procedures
  • WHO YOU ARE

  • Experience in medical / pharmaceutical, QMS / Technical Complaint background
  • High customer focus
  • High-level of English and Portuguese language (written and spoken), (required)
  • 2-3 years of proven professional experience in the respective process
  • Ability to use the relevant IT systems (e.g., SAP)
  • Computer literacy, ability to use the office suite
  • Ability to lead teleconferences in an international context
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