SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web.
We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on helping schools understand SchoolMint and use it correctly and effectively!The Tech Support Specialist will be responsible for making sure schools have a smooth, happy experience with SchoolMint.
The position will provide excellent and attentive service, creating a prompt resolution to any issues our customers face.
To succeed in this role, you will need :
1-2 years of experience in client / customer and / or tech support
Fluency in English for phone and email support and technical writing
Excellent verbal & written communication skills
Strong organizational skills; the ability to balance competing priorities and complete all tasks in a timely manner
Drive and persistence to investigate questions and track down solutions
Comfort within a fluid and informal environment
Strong interest in data and technology, especially education technology
These skills will help you really excel in our team :
The ability to quickly learn new software products, systems, and workflows
Experience working with customers with a wide range of technical skills
Experience working with schools and / or school leadership teams
Referral bonus program
Casual work environment with people who also know how to have fun!
Work from home days