Reuters is seeking a Helpdesk Analyst fluent in English, Spanish, and Portugese to provide best-in-class service and technical support for our customers and distribution partners.
The successful candidate will be responsible for ownership, triage and management of 1st Level / Frontline support inquiries, special projects, training, and documentation for Reuters content and delivery systems covering video, text, pictures, graphics and online content.
The role requires excellent communication, technical and troubleshooting skills using collaborative and proactive approaches to ensure that issues are dealt with quickly and effectively.
In Reuters we view service at the heart of our business. We have engineered our service organization to deliver a best-in-class experience for our customers from initial pre-sales technical discovery to business-as-usual support.
Professional Experience & Qualifications
Experience with or exposure to : JIRA, ZenDesk, Salesforce, Service Now, and Office 365 (Teams, Outlook, Excel, Word, etc.)
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future?
At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services Reuters.
We help these professionals do their jobs better, creating more time for them to focus on the things that matter most : advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.
At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.
Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.